Director of Outlets

Organization- Grand Hyatt Denver

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Director of Outlets at the Grand Hyatt Denver oversees all food and beverage outlets within the hotel operated by Hyatt which includes Courier Market, Bar Kitchen, In Room Dining, Grand Club, and Fireside lounge.

Duties Include:

• Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
• Develop and recommend the budget, concepts and objectives and manage within those approved plans
• Implement and maintain food & beverage sales/marketing programs
• Direct and oversee development of Leaders and Colleagues
• Hire, train, empower, coach and counsel, performance and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
• Coordinate outlet operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and employee satisfaction
• Exercise quality control for both food and beverage
• Maintain Hyatt standards of service and ensure their implementation
• Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Maintain communications with Corporate Office
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Must be able to work Mornings, Nights, Weekends and Holidays when appropriate
  
  

Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion

Grand Hyatt Denver is seeking colleagues with unmatched service. We care for people so they can be their best.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

You're more than welcome.

Qualifications

Qualifications for this position:

• Demonstrated ability to effectively interact with people
• 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
• Service oriented style with professional presentations skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience in implementing new food & beverage concepts
• Experience in Mixology/Beverage in order to present and execute new concepts and appropriately manage and cost beverage cost
• Desire to Learn and Grow as a Leader in the Hospitality Industry
  
  

Benefits available with this position:

• Medical/ Dental/ Vision Insurance after 30 days
• Free basic Life Insurance after 30 days
• Free basic Short-Term Disability after 30 days
• Eligible to participate in a Flexible Spending Account after 30 days
• Vacation/ Sick Days
• 7 Paid Holidays
• 1 Floating Holiday per calendar year
• Complimentary Room Nights 12 per calendar year after 90 days
• Employee/Friends & Family Rate Room Nights
• Employee may elect to contribute 401k after 30 days
• 401k Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year
• Employee Stock Purchase Plan (ESPP) 5% discount
• Contribute to the 529 Education Savings Plan
• Educational Reimbursement: $1,000/per calendar year
• Jury Duty
• Bereavement Pay
• Free Light Rail/Bus Pass
• Complimentary meal in Grand Bistro
• Use of Employee Assistance Program (EAP)
  
  

The salary range for this position is $ 76,000 - $95,200 . Actual pay will be commensurate with experience

This application window is anticipated to be open at a maximum of 30 days. Applications will be reviewed in the order in which they are received.

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity/Marital Status. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.