What are the responsibilities and job description for the Hotel Loss Prevention/Security Dispatcher position at Grand Hyatt?
Organization- Grand Hyatt San Antonio
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Loss Prevention/Security Dispatcher plays a vital role in preventing theft and keeping the hotel guests, customers, and colleagues safe. This is a fast paced position with contact customer interaction that requires organization and excellent communication skills. The ideal candidate will be able to work mornings, afternoons/evenings, weekends, and holidays. Responsibilities may include but are not limited to:
Qualifications
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Loss Prevention/Security Dispatcher plays a vital role in preventing theft and keeping the hotel guests, customers, and colleagues safe. This is a fast paced position with contact customer interaction that requires organization and excellent communication skills. The ideal candidate will be able to work mornings, afternoons/evenings, weekends, and holidays. Responsibilities may include but are not limited to:
- Supervising and dispatching the Bellstand function of the hotel
- Dispatching calls and answering phones
- Conduct foot patrols throughout the property
- Reviewing camera footage
- Monitoring the employee entrance, signing out guest passes to vendors, and conducting bag checks.
- Responding to medical emergencies on the premises
- Assist customers, guests, and colleagues with any security related issues or questions
- Perform all duties as assigned by the Security Supervisor/Director
- Complimentary & Discounted Hyatt Hotel Rooms anywhere in the world
- Paid Time Off (PTO)
- 401(k) Match
- Medical, Dental, Vision Insurance after 30 days
- Free Annual VIA Bus Pass/Discounted Parking
- Free Meals Provided in Employee Cafeteria
- Opportunities for Career Growth
Qualifications
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal and written communication skills.
- Ability to stand for long periods of time and walk moderate distances.
- The ideal candidate will be able to work afternoons/evenings, weekends, and holidays
- Proficient in basic computer skills.
- Previous security experience and customer service experience preferred.
