Gift Shop Attendant

Position Summary:

The Gift Shop Attendant (Retail Host) is responsible for greeting and encouraging guests to purchase merchandise and food products. Create an exciting atmosphere for guests to be comfortable in their shopping experience. Ensure products are organized and displayed in an appealing manner.

Essential Duties and Responsibilities:

• Ensure all products on display are organized in a neat and appealing manner.
• Routinely walk through the gift shop to maintain awareness of product location and new items.
• Maintain a high level of all products on gift shop floor and ensure adequate levels are on display.
• Continuously appear to be approachable and available for assistance.
• Ring up sales and give correct change. Suggest add-on sales in an appropriate manner.
• Maintain awareness when the fitting room is in use and of risk management concerns with products.
• Log customer requests for merchandise on guest request forms.
• Greet each guest and answer the phone according to established guest service expectations.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Knowledge, Skills, and Abilities

• Ability to use phone, Micros system, cash register, and credit card transactions.
• Must be able to stand for up to eight (8) consecutive hours.
• Ability to perform basic mathematical functions and accurately count money.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems and maintain mental concentration for significant periods of time.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Ability to communicate effectively with guests and all levels of employees in both oral and written form.
• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
• Knowledge of all facilities and promotional events available to guests on property.

Required

• Must complete all company-required training within designated time frames.

Keywords: hotel, casino, customer service, gift shop

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Grand Island, NE 68801 (Required)

Work Location: In person

Salary : $14