What are the responsibilities and job description for the Automotive Customer Relations Representative position at Grand Prix Subaru?
Customer Relations Agent
Grand Prix Subaru – VIP Automotive Group of Long Island
Grand Prix Subaru is proud to be part of the VIP Automotive Group of Long Island, known for exceptional leadership, a customer-first culture, and a commitment to professional growth. Join our team and experience a workplace that values continuous training, career advancement, and being part of one of Long Island’s most successful auto groups.
At VIP, our mission is simple: create exceptional value and experiences for every customer, every time. We aim to lead in automotive sales and service by empowering our employees to provide memorable, top-tier customer experiences.
Why Join Us?
At VIP Automotive Group, we pride ourselves on providing an outstanding work environment and opportunities for career growth. Join a team that values customer satisfaction, teamwork, and professional excellence.
Customer Relations Agent
Location: Grand Prix Subaru – VIP Automotive Group
Full-Time - Monday - Friday 9:00AM - 5:00PM
Pay: $20.00 - $25.00 per hour (based on experience) Monthly Performance Bonuses
Are you a people person with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment and enjoy building relationships with customers? Grand Prix Subaru, part of the VIP Automotive Group, is looking for a Customer Relations Agent to join our team!
Key Responsibilities:
✔️ Greet and assist customers in-store, ensuring a welcoming experience.
✔️ Guide customers to service advisors, refreshments, or the waiting area.
✔️ Offer snacks and provide a positive atmosphere while customers wait.
✔️ Conduct follow-up calls for previous day’s repair orders.
✔️ Contact customers from the deposition report to gather feedback.
✔️ Organize and lead CSI (Customer Satisfaction Index) meetings with staff and management.
✔️ Maintain professional appearance and uphold company standards.
✔️ Work towards department goals: 40% total response rate, 95% FFV (Fixed First Visit).
What We’re Looking For:
Ability to work efficiently in a fast-paced environment.
Previous telephone or customer service experience is a plus.
Excellent interpersonal, written, and verbal communication skills.
Strong listening skills and ability to ask the right questions.
A friendly and professional attitude with a go-getter mindset.
Ability to multitask and effectively manage priorities.
Self-motivated team player who enjoys engaging with customers.
Benefits:
- Medical & Dental Insurance
- 401(k) Retirement Plan
- Employee Discounts (vehicles, parts, and service)
- Paid Time Off (vacation, sick, and personal days)
- Supplemental Benefits (disability, life insurance, etc.)
- Recognition programs and annual awards
- Career advancement opportunities
- Professional development assistance
Apply today and start your journey with Grand Prix Subaru!
VIP Automotive Group and Grand Prix Subaru are proud to be equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. We encourage all qualified individuals to apply
Salary : $20 - $25
