Assistant Service Writer - Automotive

Job Overview
We are seeking a motivated and detail-oriented Assistant Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service while effectively managing the flow of information between the customer and the service department. This role requires strong communication skills, a solid understanding of automotive services, and the ability to upsell services to enhance customer satisfaction and drive revenue.

Duties

• Greet customers promptly and professionally, addressing their automotive service needs.
• Accurately document customer concerns and vehicle issues to relay to service technicians.
• Provide detailed estimates for repairs and services, ensuring transparency in pricing.
• Upsell additional services based on customer needs and vehicle diagnostics.
• Manage cash handling processes, including processing payments and maintaining accurate records.
• Coordinate with service technicians to ensure timely completion of repairs and services.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.
• Maintain organized records of all transactions, customer interactions, and service history.

Experience

• Previous experience in automotive sales or service management is preferred.
• Familiarity with automotive diagnostics and repair processes is highly desirable.
• Experience in upselling services or products within an automotive context is a plus.
• Knowledge of auto body repair and tire service is beneficial.
• Strong cash handling skills with attention to detail in financial transactions.
• Excellent communication skills with a focus on customer service.
• Ability to work collaboratively with a team of service technicians and other staff members.

If you are passionate about the automotive industry and possess the skills necessary to excel as a Service Writer, we encourage you to apply. Join us in delivering outstanding service while contributing to our team's success!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Grand Rapids, MN 55744 (Preferred)

Ability to Relocate:

• Grand Rapids, MN 55744: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $20