What are the responsibilities and job description for the Front Desk Specialist/Patient Coordinator - Walker position at Grand Rapids Ophthalmology?
Grand Rapids Ophthalmology, a partner of Blue Sky Vision, is looking for a Front Desk Specialist to join our team. The ideal candidate will have strong communication and computer skills and provide a positive first impression, showing patients we provide unsurpassed care right from the start!
Location : Walker, MI
Primary Responsibilities :
- Welcome and greet patients / visitors to the office in a manner that is helpful and friendly; determines the purpose of the visit and directs patients / clients / visitors to the appropriate person or department(s).
- Screens patients for a new address, new patient visit, or update registration.
- Proactively engages patients in communicating what to expect with the appointment and continues to convey delays or any other changes with the patient.
- Provides information to patients calling the provider office; transfers calls as needed; works to ensure adequate phone coverage at all times.
- Performs day-to-day administrative functions and general office duties, including but not limited to : word processing, copying, filing, faxing, answering phones, and data entry.
- Schedules patient follow up appointments based on predetermined appointment templates.
- Maintains professionalism to provide excellent customer service for patients; practices confidentiality and privacy protocols by following policies and HIPAA requirements.
- Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
- Informs the patient of any existing balance noted in the computer and request the patient be prepared for any payment due at the time of the visit.
- Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
- Additional duties as assigned as determined by the supervisor or management. These changes in assignments can be either written or verbal.
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