What are the responsibilities and job description for the Front Desk Coordinator position at Pain Specialist of America LLC?
Description
Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.
Job Summary
The position requires strong communication skills and is customer service driven. The Front Desk Coordinator serves as the initial point of contact for all incoming patients. The Front Desk Coordinator is responsible for ensuring that patients feel welcome and are properly greeted. They should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature.
Detailed Responsibilities
- Check patients in, print out medication list and provide necessary paperwork
- Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol.
- Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.
- Document all payments and non-payments on the schedule and give to manager at end of day.
- Verify demographics with patients and update as necessary.
- Enter all appropriate patient demographics into corresponding EHR/EMR
- Have all patients sign Opioid contract, and LOP patients sign LOP Lien.
- Scan paperwork into appropriate systems.
- Confirm appointments
- Send referral letters.
- Retrieve procedure cost estimate from S-FAX.
- Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems.
- Maintain up-to-date HIPAA information in patient’s chart.
- At all times, keep reception, waiting area and workstation tidy and professional.
- Maintain patient confidentiality.
- Other duties as assigned
- Travel as needed
Benefits:
- Medical, Dental, Vision Insurance
- 401k w/company match contribution
- Paid Time Off
- Short & Long-Term Disability
- HSA (w/company contribution), FSA
- Life Insurance (company paid voluntary options)
- 10 Paid Holidays for the Year 2025
- Employee Assistance Programs
Requirements
Education and Experience/Technical Skills
- High school diploma or equivalent
- Must have experience working in a busy clinic to handle a large volume of patient calls and in-person visits.
- Must have strong knowledge of medical and health insurance terminology
- 1 yr experience scheduling and coordinating patient medical appointments
- Front Desk experience in a busy medical office (Highly Preferred)
- Proficient in MS Word, Excel, PowerPoint and Outlook
- Must be willing to travel locally to both our Bastrop and James Casey locations as requested. On rotation a few days per week. More will be explained during the interview.
Other Position Requirements
- Organized and detail-oriented
- Punctual and Reliable
- Team Player
- Takes initiative to do other job duties
- Fast Learner and able to adapt in a busy environment
- Customer oriented
- Possesses excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment and meet deadlines
