What are the responsibilities and job description for the Front Desk Coordinator position at Pain Specialists of America LLC?

Job Description

Description :

Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.

Job Summary

The position requires strong communication skills and is customer service driven. The Front Desk Coordinator serves as the initial point of contact for all incoming patients. The Front Desk Coordinator is responsible for ensuring that patients feel welcome and are properly greeted. They should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature.

Detailed Responsibilities

Check patients in, print out medication list and provide necessary paperwork
Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol.
Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.
Document all payments and non-payments on the schedule and give to manager at end of day.
Verify demographics with patients and update as necessary.
Enter all appropriate patient demographics into corresponding EHR / EMR
Have all patients sign Opioid contract, and LOP patients sign LOP Lien.
Scan paperwork into appropriate systems.
Confirm appointments
Send referral letters.
Retrieve procedure cost estimate from S-FAX.
Answer incoming calls and on daily basis check phones for messages, messages in the EMR / EHR, and email systems.
Maintain up-to-date HIPAA information in patient’s chart.
At all times, keep reception, waiting area and workstation tidy and professional.
Maintain patient confidentiality.
Other duties as assigned
Travel as needed

Benefits :

Medical, Dental, Vision Insurance

401k w / company match contribution

Paid Time Off

Short & Long-Term Disability

HSA (w / company contribution), FSA

Life Insurance (company paid voluntary options)

10 Paid Holidays for the Year 2025

Employee Assistance Programs

Requirements :

Education and Experience / Technical Skills

High school diploma or equivalent

Must have experience working in a busy clinic to handle a large volume of patient calls and in-person visits.

Must have strong knowledge of medical and health insurance terminology

1 yr experience scheduling and coordinating patient medical appointments

Front Desk experience in a busy medical office (Highly Preferred)

Proficient in MS Word, Excel, PowerPoint and Outlook

Must be willing to travel locally to both our Bastrop and James Casey locations as requested. On rotation a few days per week. More will be explained during the interview.

Other Position Requirements

Organized and detail-oriented

Punctual and Reliable

Team Player

Takes initiative to do other job duties

Fast Learner and able to adapt in a busy environment

Customer oriented

Possesses excellent written and verbal communication skills

Ability to multitask in a fast-paced environment and meet deadlines

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