What are the responsibilities and job description for the Patient Coordinator Lead - Kalamazoo position at Grand Rapids Ophthalmology?
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
Job Title: Patient Coordinator Lead - Kzoo
Reports to: Executive Director
Department: OPH
FLSA Status: Non-Exempt (Hourly)
Date Created: 1-10-2025
The Patient Coordinator Lead at Kalamazoo Job description lists typical examples of work and is not intended to include every job duty or responsibility to the position. A supplemental job description is being utilized to strengthen the job description as a whole by explaining the job function and duties in more detail, as it is relevant to the specific location where job duties will be performed.
SECTION 1: Job Summary
The duty and responsibility of the Patient Coordinator Lead at Kalamazoo, is to oversee the transition of the clinic from Vitreo-Retinal Associates to Grand Rapids Ophthalmology. This will include the following duties:
- Receiving and sorting incoming mail
- Answering incoming phone calls
- Processing medical records requests for VRA patients
- Ensuring the clinic is ready for GRO patients to be seen
- Running reports from PM/EMR system
- Sending recalls and scheduling patients as needed
SECTION 2 Additional Duties and Responsibilities
- Inventory and ordering of office and clinic supplies
- Training for GRO PM/EMR system
- Learning GRO processes prior to the schedule beginning
- If the candidate has a clinical background, performing phone triage
- Travel to GRO clinics to train and fill in as needed
SECTION 3: Patient Population Served (For nursing / patient care positions)
- Team members will work with patients of all ages, races, and genders
SECTION 4: Education, Licensure & Certification Requirements
Education requirements:
High School or GED
SECTION 5: Experience Requirements
- High school graduate with coursework in computers. Experience with Eyecare Partners in a Patient Coordinator or Technician role preferred. Bachelor’s degree preferred.
SECTION 6: Knowledge, Skills and Abilities Requirements
- Detail oriented, professional attitude, reliable
- Management and organizational skills to support the leadership of this function
- Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
- Interpersonal skills to support customer service, functional, and team mate support needs
o Able to communicate effectively in English, both verbally and in writing
- Ability for basic to intermediate problem solving, including mathematics
- Basic to intermediate computer operation
o Proficiency with Microsoft Excel, Word, and Outlook
- Specialty knowledge of systems relating to job function
- Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
SECTION 8: PHYSICAL DEMANDS:
Indicate the amount of time spent for each activity required as it relates to the essential functions.
Physical Requirements:
- Climbing - 5%
- Driving - 10%
- Lifting/Pulling/Pushing less than 25 lbs - 10%
- Bending - 25%
- Stooping - 25%
- Carrying less than 25 lbs - 25%
- Walking - 75%
- Grasping - 100%
- Hearing - 100%
- Writing/Typing/Speaking - 100%
- Vision – close/distance - 100%
- Vision – color vision - 100%
- Vision – depth perception - 100%
- Vision – peripheral vision - 100%
- Vision – ability to adjust focus - 100%
Location: Work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.
Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.
Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Microsoft applications.
Regularly uses Ophthalmic equipment/devices per sub-specialty requirement such as keratometer; phoropter; visual acuity measuring/B-VAT; ultrasound unit; specular microscopy unit; corneal topography unit; retinoscope; slit lamp microscope, telephone, computer, fax, printer and copier. Other equipment may be used as needed. Must be able to work with precise tools and equipment; must have dexterity to use these items correctly and safely. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
