What are the responsibilities and job description for the Security Officer position at Grand Sierra Resort and Casino?
Referral Bonus Eligible.
ESSENTIAL DUTIES AND RESPONSIBILITIES : Primary duties and responsibilities include, but are not limited to, the following :
- The primary responsibilities of the Security Officer will be to provide the most responsive, knowledgeable and courteous service by protecting not only the property but, also the safety of the guests and team members through observing, reporting and taking action.
- Respond in a calm demeanor for any / all emergency situations that may arise, i.e., bomb threats, medicals, deaths, domestic disturbance, etc.
- Stand stationary / mobile posts inside / outside the hotel as directed by the supervisor, Director of Security or his / her representative.
- Patrol the property on a continual basis assisting guests / team members whenever needed and securing the hotel property against loss and / or damage.
- Be observant in all areas inside / outside of the hotel for safety concerns or suspicious circumstances.
- Use good judgment, reason and a calm demeanor when approaching a disgruntled individual. In the event of a confrontation separate the involved persons without getting hurt or escalating the situation.
- In the event of an emergency or similar situation take control and instruct fellow co-workers, team members and guests as to the best course of action to take.
- Complete investigations and subsequent reports by asking questions pertinent to the situation such as; who, what, where why, how, etc. in order to gather sufficient details to thoroughly satisfy investigation / report requirements. Use a computer report writing system to complete reports, and be able to follow through / up on any given report.
- Make constant contact with both customers / team members to provide optimal service. This includes contact with various hotel departments in an effort to provide / obtain pertinent information needed for guest service, investigations, etc.
KNOWLEDGE / SKILLS / ABILITIES
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee : must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend / stoop, squat, balance, kneel, lift and push / pull. The employee must occasionally lift and / or move up to 25-75 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
