What are the responsibilities and job description for the Mountain Host Summer 2025 position at GRAND TARGHEE RESORT LLC?
SUMMARY
The Mountain Host is a friendly and knowledgeable representative of Grand Targhee Resort, dedicated to providing exceptional guest service. This role involves assisting guests with questions in common areas, on the mountain, and at various points of interest across the resort. The Mountain Host ensures that guests have a safe, enjoyable, and memorable experience by offering assistance, information, and guidance wherever needed.
The Mountain Host role requires working outdoors in a summer resort environment, which involves exposure to weather, elevation, and variable terrain.
As a guest focused organization, a crucial part of each employee's job is to get and keep guests. A key part of every employee's job is to serve as a Targhee Ambassador, engaging the guest at every opportunity.
EMPLOYEE PERKS
Funefits - The Perks for Grand Targhee Employees!
- Employee Winter/ Summer Season Pass
- Reciprocal Skiing/ Mountain Biking at Area Resorts
- Free Buddy Ski/Lift Passes
- Food and Beverage Discounts
- Free Employee Shuttle
- Discounts on Skiing/ Mountain Biking Lessons
- Retail and Rental Discounts
- Lodging Discounts
- Off Mountain in Town Discounts at Retailers, Restaurants, and more!
- To view a complete list of Employee Perks, please visit our website.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Assistance:
- Provide a warm welcome to all guests arriving at the resort.
- Assist guests with directions, information about summer hiking and biking trails, activities and mountain bike lift access, resort amenities, and general inquiries.
- Offer help to guests in common areas, such as the Plaza, restaurants, and parking lots, ensuring they feel comfortable and informed.
- Provide information about daily events, entertainment options, and special promotions within the resort.
- Knowledgeable and able to answer questions about all resort offerings including lodging, restaurants and available products.
- Have an understanding of summer operations to help inform guests of our year-round operations.
On-Mountain Support:
- Stationed at designated areas on the mountain to assist guests with trail information, safety guidance, and any other needs.
- Support resort staff to clear pathways if necessary.
Safety and Awareness:
- Promote safe summer recreation practices by informing guests about mountain safety protocols and monitoring adherence to resort rules.
- Be aware of weather conditions and communicate any potential hazards or closures to guests.
Team Collaboration:
- Work closely with other departments, including Security, Facilities Lift Operations, and Guest Services, to ensure a seamless guest experience.
- Communicate guest feedback and concerns to the Mountain Host Supervisor for continuous improvement of services.
- Willing to assist in other departments, as needed, and may perform other duties as assigned by supervisor.
Qualifications
Experience:
- Previous experience in customer service, hospitality, or a related field is preferred.
- Experience in hiking, biking, and a strong familiarity with mountain environments is required.
Skills:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
- Strong problem-solving skills with a focus on guest satisfaction.
- Physical fitness and the ability to hike and bike at an intermediate level or higher.
Personal Attributes:
- Friendly, outgoing, and approachable demeanor.
- Passionate about outdoor activities and providing outstanding guest experiences.
- Reliable, punctual, and able to work flexible hours, including weekends and holidays.
RESPONSIBILITIES TO SAFETY
- Protect the safety of self, co-workers, and Grand Targhee Resort guests at all times.
- Report any potentially harmful equipment or situations to the immediate supervisor without delay.
- Report safety-related accidents and incidents at once to immediate supervisor.
- Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.
- Operate equipment in a safe manner that will not lead to injury of yourself or others.
- Drive in accordance with the law and Grand Targhee Resort policies.
SUPERVISORY RESPONSIBILITIES
This does not have any supervisory responsibilities.
WORK SCHEDULE & COMMITMENT
Due to the always changing schedule of the housekeeping department, days off may change month to month but two days off in a row are guaranteed. There is the possibility for overtime if any employees call off. Overtime is not guaranteed.
REASONING ABILITY
Ability to solve practical problems and to apply principles of logical thinking to a wide range of intellectual problems. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to deal with a variety of abstract and concrete variables, and demands on time, distinguishing between multiple priorities. Must be focused on customer service while maintaining focus on profit and operational expenses. Must be able to view a situation from a variety of angles and determine best solutions. Must handle internal and external customer issues in a professional fashion.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee will be working outdoors in varying weather conditions, including cold, snow, and wind. The noise level in the work environment is usually moderate.
Note: This job description is not intended to be an exhaustive list of all duties,
responsibilities, or qualifications associated with the job.
