What are the responsibilities and job description for the Night Auditor (Full-Time Seasonal) Summer 2025 position at Grand Targhee Resort?
Description
SUMMARY
Provide exceptional customer service while assisting lodging guests with check-in, check-out, and inquiries. Operate the main switchboard, process payments, and provide resort and area information. Maintain professionalism and a positive attitude while ensuring guest satisfaction. As a customer-focused organization, a crucial part of each employee's job is to get and keep guests. A key part of every employee's job is to serve as a Targhee ambassador, engaging the guest at every opportunity. This is an overnight position.
A key part of every employee's job is to serve as a Targhee ambassador, engaging the guest at every opportunity. During your employment.
ESSENTIAL DUTIES AND RESPONSIBILITIES Including the following. Other duties may be assigned.
- Check lodging guests in and out.
- Answer phones and direct calls appropriately and answer guest inquiries.
- Take payments from guests and explain billing details.
- Provide customer service, resolve guest issues, or escalate concerns to the Manager.
- Cross-sell other resort products.
- Provide resort and area information to visiting guests.
- Balance sales in the reservations program.
- Run the night audit for accounting, following all steps, correcting errors, and addressing posting issues.
- Working holidays and weekends as required.
- Complete all other assigned duties, including verifying reservations, light cleaning, running reports, and assisting with other projects as time permits.
RESPONSIBILITIES TO SAFETY :
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities with staff.
WORK SCHEDULE & COMMITMENT
Due to the nature of the recreation industry, we are in operation seven days a week. This includes weekends and holidays and there is no guarantee of hours. Flexible working hours may be required based on the business levels.??
EDUCATION and / or EXPERIENCE
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MATHEMATICAL SKILLS
Basic math skills including addition, subtraction, multiplication, and division.?
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.?Ability to write routine reports and correspondence.? Ability to speak effectively before groups of customers or employees of an organization.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand. The employee is occasionally required to walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to risk of electrical shock and risk of radiation. The employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to wet and / or humid conditions, fumes or airborne particles, and extreme cold. The noise level in the work environment is usually moderate.
Note : This job description is not intended to be an exhaustive list of all duties,
responsibilities, or qualifications associated with the job.
