Warranty Claims Specialist

Position available: Warranty Clerk

Job Summary:

The Warranty Clerk is responsible for the accurate and timely processing of warranty claims, insurance claims and recalls related to motorcycle repairs, parts, and services. This role requires strong attention to detail and the ability to communicate effectively with manufacturers, dealerships, service departments, and customers. Claims must be processed in accordance with company policies and manufacturer guidelines.

Key Responsibilities:

Warranty / Insurance / Recall Claims Processing:

• Submit and manage all claims to manufacturers or third-party providers.
• Ensure claims are submitted within appropriate timeframes and comply with all warranty policies.
• Gather and review required documentation (e.g., repair orders, parts records) to substantiate claims.

Claim Verification & Documentation:

• Verify the accuracy of all claims, ensuring they meet manufacturer eligibility requirements.
• Confirm that repairs and parts used comply with warranty guidelines.
• Maintain detailed records of all claims, approvals, and denials for audit purposes.

Customer Communication:

• Serve as the point of contact for customers regarding the status of all claims.
• Clearly communicate warranty coverage and any claim outcomes to customers.
• Address customer questions or disputes professionally and promptly.

Parts and Labor Management:

• Track and document all parts and labor associated with all claims.
• Ensure warranty / insurance / recall work is correctly billed and aligns with manufacturer specifications.

Dealer and Manufacturer Relations:

• Liaise with manufacturers or third-party providers to expedite the claim processing.
• Address and resolve rejected claims by coordinating with relevant parties.

Compliance and Reporting:

• Ensure all warranty procedures adhere to company policies and manufacturer guidelines.
• Prepare and present warranty reports, including analysis of costs and claims trends, to management.
• Track warranty expenses to ensure claims are processed within budget.

Training and Updates:

• Stay up to date on the latest policies and procedures from manufacturers.
• Provide training and guidance to service staff regarding warranty processes and best practices.

Problem Solving:

• Investigate rejected claims, identify the reasons for denial, and take corrective actions.
• Resolve discrepancies between service records and warranty coverage.

Skills and Qualifications:

• Preferred Skills:
• Experience: Minimum 1 year of dealership experience preferred (experience does not need to be specific to warranty administration).
• Knowledge: Understanding of motorcycle systems, parts, and warranty procedures. Familiarity with manufacturer warranty policies is a plus.
• Technical Proficiency: Competent in Microsoft Office Suite (Excel, Word, etc.).
• Communication Skills: Excellent verbal and written communication skills to convey information clearly to customers and manufacturers.
• Attention to Detail: High level of accuracy in claim processing and compliance tracking.
• Organization: Ability to handle multiple claims simultaneously while meeting deadlines.

Problem-Solving: Analytical skills to resolve claim disputes or rejections effectively

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• warranty: 1 year (Preferred)

Ability to Commute:

• Idaho Falls, ID 83402 (Preferred)

Work Location: In person

Salary : $14 - $15