2025 Summer Intern - Reservations & Conference Accommodations

SUMMARY Our Reservations & Conference Accommodations Department is looking to fill a reservation internship for summer 2025. Hospitality or related majors are encouraged to apply. This position educates and entices callers into booking a reservation while matching the caller’s needs to the most suitable accommodations. It serves to maximize sales in rooms as well as golf, spa and restaurants on property while promoting goodwill for the resort on the phone. Our conference accommodations team works with the conference services department to ensure that all conference and event bookings are secured with accurate room blocks as well.   ESSENTIAL DUTIES AND RESPONSIBILITIES Accurately book reservations in the computer, inputting correct departmental codes Answer phone calls promptly and professionally Know the entire layout of the property and be able to describe, in great detail, the various accommodations and facilities available Know/Understand all special promotions, packages, and rates Have a working knowledge of the Group Reservations, Front Desk, and Housekeeping areas and how they relate/interact with the Reservations Department Handle no show reservations, cancellations, guarantees and direct billing according to departmental procedures Typing, filing, and other clerical duties pertaining to the Reservations Department Attend GTRS Orientation and Guest Relation classes Maintain an up-to-date information book and email Report any unusual requests and disgruntled guests to manager Maintain a clean and neat work area Adhere to company/departmental policies and procedures including all safety and emergency procedures Follow proper grooming and dress standards set forth by the Employee Handbook Maintain good rapport with fellow employees and reflect positive attitude Maintain open line of communication with supervisor Understand and abide by environmental practices of the resort Other duties as assigned   EDUCATION/EXPERIENCE Relevant experience or experience with customer service MUST BE currently enrolled at a University, College, or Community College and receive college credit for the Internship Additional Internship Responsibilities Job shadow in other departments Attend bi-weekly intern meetings and committee meetings Complete internship projects Attend customer service training Work a flexible schedule, 30-40 hours per week   OTHER SKILLS AND ABILITIES Enthusiasm & Professionalism Excellent oral and written communication skills Detail Oriented A pleasant, outgoing, friendly, and customer service driven person is a must for this position   SUPERVISORY RESPONSIBILITIES (If applicable) N/A   TYPICAL PHYSICAL DEMANDS Frequently required to sit for long periods of time, use hands to finger, handle, or feel and talk or hear Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl Must occasionally lift and/or move up to 40 pounds   TYPICAL MENTAL DEMANDS Comprehend & follow instructions Perform assigned tasks and meet deadlines Occasional high stress WORKING CONDITIONS Office environment.  The noise level in the work environment is usually moderate.  Must be able to work flexible hours including days, evenings, weekends and holidays. COMMENTS Native American Preference will apply.  Must be able to pass a background investigation and a drug test as a condition of employment.  Must be able to work flexible hours and take on additional responsibilities when asked.  Must adhere to company policies regarding strict confidentiality.