Spa Control

SUMMARY Responsible for understanding and communicating knowledge of all services and products provided by Spa Grand Traverse, as well as greeting and assisting all spa guests with the utmost professionalism. Assists guests with booking appointments, and with checking in and out of the spa during their visit. Helps keep the spa clean and organized at all times. Provides guests with memorable and exceptional spa experiences, and ensures that necessary par levels are maintained in all areas of spa inventories.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Project a professional attitude, demeanor and appearance at all times
• High level of teamwork, interaction and communication with others in division and Resort
• Handle multi-tasked functions at the same time, and work well under pressure without jeopardizing the quality of the guest experience
• Handle cash transactions and maintain a cash bank at appropriate balance
• Listen attentively to gather accurate information and use that information to enhance customer satisfaction
• Process all spa reservations accurately and efficiently
• Meet, greet and serve spa guests both on the phone and in person
• Ensure a seamless check in and check out experience for all Spa guests and members
• Maintain cleanliness of the Spa including spot cleaning and communicating jobs to housekeeping when necessary
• Must be able to assist in all areas of the spa when needed
• Must be willing to educate the guest in the area of health enhancement and wellness and sell related retail products
• Know the name, purpose, benefit, procedure and cost of every product sold in the Spa
• Report all guest/member complaints or suggestions immediately to Spa Management
• Maintain assigned station and equipment in working order
• Inventory supplies as needed
• Order Alcohol beverages per guest needs and deliver them to the guest
• Maintain good rapport with fellow employees & supervisors, and reflect positive attitude
• Must follow proper grooming and dress standards set forth by the Employee Handbook
• Other duties as assigned

EDUCATION/EXPERIENCE

• Must be 18 years of age with a High School Diploma or GED
• Two years of spa or administrative experience preferred
• Computer literacy
• Previous employment history has an emphasis on customer service and guest satisfaction
• Hospitality experience
• Cash register and cash handling experience
• Multi-phone line experience helpful

OTHER SKILLS AND ABILITIES

• Excellent phone skills and use of multi-line phone
• Ability to multi-task
• Excellent organization and communication skills
• Must be well groomed and present a professional image
• Excellent time management skills, ability to meet firm deadlines

TYPICAL PHYSICAL DEMANDS Employee is regularly required to talk or hear when communicating with spa guests, managers etc. Required to stand at a desk for long periods of time while handling administrative duties or answering calls. Occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.TYPICAL MENTAL DEMANDS Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Will handle multiple tasks simultaneously and work under pressure. Will be required to handle difficult situations with guests and members while remaining calm and professional.WORKING CONDITIONS Works indoors. The noise level in the work environment is usually moderate.COMMENTS Native American Preference will apply. Must be able to pass a background investigation and an Oral Drug Screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.