What are the responsibilities and job description for the IT TECHNICIAN position at Grand Traverse Resort & Casinos?
Job Description
Job Description
JOIN A WINNING TEAM!
Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.
AS PART OF OUR TEAM YOU WILL ENJOY THE FOLLOWING BENEFITS AND PERKS :
- One FREE meal per shift
- Competitive Medical, Dental, Prescription Plans
- 401K with match (after 1 year) plus weekly contributions
- Weekly Pay Days and Daily Pay Available
- Paid Time Off (PTO), Paid Holidays, Bereavement & Jury Pay
- Voluntary Vision, Life Insurance Coverage
- Voluntary Short and Long Term Disability Coverage
- Voluntary AFLAC Plans Available
- Employee Referral Program
- Gas Discounts at our Markets
- Cannabis Store Discounts
- Giftshop and Food Discounts
- Employee appreciation events and prizes
JOB SUMMARY
We are seeking a competent individual to be part of our IT team. Responsible for front line support to all end users within tribal government, EDC and / or Grand Traverse Resort businesses. The IT Technician will serve multiple roles, providing technical support and assistance - whether on the phone as a call center representative or troubleshooting as the first line Level 1 Technician. Assistance will be provided via remote support (in office) and / or in person as an on-site technician. The IT Technician is responsible for problem resolution and closing out respective customer support work orders. Works with the IT Staff and other IT Technicians during problem resolution.
RESPONSIBILITIES
QUALIFICATIONS
Education & Experience Required
High School Diploma, GED or equivalent experience.
CompTIA A Certification, equivalent certification or equivalent education / experience.
Certification / Licenses Required
Obtain Gaming License upon hire.
Valid state issued Driver’s License and be insurable by the company’s insurance carrier.
Skills Required
Relevant experience and customer service skills.
Exhibit patience and empathy while troubleshooting with end users over the phone and in person.
Communicate verbally and in written form and possess active listening skills.
Abilities Required
Work at multiple locations, often needing to drive to multiple locations.
Work multiple environments, including in the office, out in the field, on the roadside, etc.
Work productively under strict time restraints with variable deadlines.
Must be physically able to operate a variety of job-related machines and / or office equipment.
Physical demand requirements are at levels of those for sedentary or office environment work.
Must be able to work flexible hours including nights, weekends, holidays and / or days off and variable shifts.
Additional Job Requirements
Must be 18 years old.
Must be able to pass a background investigation and a drug and alcohol screen as a condition of employment.
Must successfully pass a job interview.
We look forward to having you join our team and being a part of our mission.
