What are the responsibilities and job description for the TCCH SECURITY SUPERVISOR position at Grand Traverse Resort & Casinos?

Job Description

JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

As part of our team, full and part time employees will enjoy the following benefits and perks :

One FREE meal per shift
401K with match (after 1 year) plus weekly contributions
Weekly Pay Days and Daily Pay Available
Paid Time Off (PTO), Paid Holidays & Jury Pay
Voluntary Vision
Voluntary AFLAC Plans Available
Employee Referral Program
Gas Discounts at our Markets
Cannabis Store Discounts
Giftshop and Food Discounts
Employee appreciation events and prizes

In addition, full time employees are eligible for the following :

Competitive Medical, Dental, Prescription Plans

Paid Bereavement

Life Insurance Coverage

Voluntary Short and Long Term Disability Coverage

Voluntary AFLAC Plans Available

Seasonal employees contact the Benefits Department for eligible benefits and perks!!

We look forward to having you join our team and being a part of our mission

SUMMARY

The individual in this position will assist in overseeing and supervising all Security Department functions.

ESSENTIAL JOB FUNCTIONS

Perform as a working supervisor by spending a percentage of time, as communicated by the Enterprise Manager, on the floor in a frontline or support capacity.

Guide, coach, schedule, train and develop the technical and personal skills of Security personnel.

Work toward goals of the business and department through monitoring and supervising of staff, inventory, and departmental functions.

Ensure that all customers, employees and casino assets are secured to highest possible level

Must be willing to perform the duties of Security Asset Officer, and Verifier.

Some travel may be required for the needs of the business or for further training regarding the department or the business.

Investigate and compile detailed reports concerning security issues, events and complaints.

Implement programs and procedures as directed.

Oversee Security key control procedures.

Ensure that all Security generated reports are done in an accurate and timely manner.

Will oversee all emergencies and evacuations.

Comply with any directive that is otherwise given by Upper Management.

Willingness to cross-train and provide support in related areas of operations.

Other duties as assigned by supervisor.

OTHER NECESSARY SKILLS AND ABILITIES

Must have excellent customer service and communication skills both verbal and written. Must be a team player with a positive attitude. Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining impartiality. Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position. Complete knowledge of all emergency procedures.

EDUCATION / EXPERIENCE

Must be at least 18 years old with a high school diploma or GED. Must have two (2) or more years experience as security officer, military or law enforcement agent.

DRIVING REQUIREMENTS

Must have a valid driver’s license and be insurable by the Tribes’ insurance carrier.

SUPERVISORY RESPONSIBILITIES

Task delegation to achieve maximum results.

Reinforcement of policies and procedures.

Monitor department expenditures.

Maintain in-depth knowledge of all departmental operations.

Monitor, take part or perform all interviews.

Staff Performance Evaluations.

Perform employee disciplinary actions and corrections including hiring and terminating employees.

Attend seminars and assigned classes for increased job knowledge.

ADP and employee records information like absent reports, terminations, and time off requests.

Maintaining safety and security in the department including all emergency responses and reports.

Assist in the planning and organization of all departmental functions.

Ensuring completion of scheduled shift reports and other shift details as required by management.

Maintain open lines of communication with other departments and within the department itself.

Assist in creating and administering a mentoring program within the department.

Oversee departmental training procedures and evaluate effectiveness of the training program.

Recommend personnel, equipment and scheduling requirements.

Keep supervisor informed of shift activity and provides with a written weekly shift report.

Confirm that all reports on assigned shift are completed accurately and in a timely manner.

Responsible for monitoring medical activities through the assigned Medical Officer.

Responsible for all emergency responses.

EQUIPMENT TO BE USED

Defibrillators, two-way radios, flashlights, copiers, computers, phones, standard office equipment, and a security vehicle.

TYPICAL PHYSICAL DEMANDS

May be required to lift up to 50 lbs. and be able to stand and / or walk for extended periods of time. May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion.

TYPICAL MENTAL DEMANDS

Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines.

WORKING CONDITIONS

Must be able and willing to work in a crowded, loud smoking environment. Must be able to handle being under constant surveillance. May be required to work in small, enclosed spaces. Must practice all safety policies, procedures and standards as set by OSHA.

COMMENTS

Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

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