IT SPECIALIST

Position Overview
At Cote Hospitality, we believe technology is the backbone of exceptional guest experiences. As an I.T. Specialist, you'll work closely with I.T. Management and play a vital role in ensuring seamless technology operations across our properties while growing your expertise in networking, system administration, and hospitality software. Responsibilities include, but are not limited to, diagnosing and resolving issues related to phones, computer networks, PC workstations, and hospitality software systems. This on-site position also requires availability on weekends and a focus on guest services.

About Cote Hospitality: www.cotehospitality.com 
At Cote Hospitality, we are redefining the art of experiential destinations. By blending timeless traditions with modern innovation, we craft iconic properties that deliver exceptional guest experiences while driving sustained financial growth for our stakeholders. Our expertise in management, marketing, and development ensures a unique approach tailored to maximize value across diverse hospitality assets. It all starts with our culture of Enriching Lives by creating exceptional experiences and memories. 

COTECares
CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.

Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special.  Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.   

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Regular administration of windows desktop, office suite and active directory for all of the companies’ business units 
• Day to day helpdesk support – fielding incoming tickets and phone communications
• Responsible for self-education on new technology to improve company software/hardware devices
• Support employees and guests by ensuring the computers, phones, and printers are all functioning correctly
• Ability and interest in providing outstanding service is required as acting as the face of the department
• Learn and assist in the trouble-shooting of issues with the resort-wide operating software systems utilized by the various departments
• Work with software vendors to address department issues and efficient workflow
• Setup new workstations and test for reliability
• Troubleshoot corporate and guest wired and wireless internet
• Configure, maintain, and troubleshoot DHCP addressing and VPN connections
• Troubleshoot and install point-to-point networking devices
• Maintain, troubleshoot, and configure phones and extensions
• Other Duties may be assigned

Job Requirements:

• Desire to learn and grow additional skills
• Strong verbal communication skills are essential, along with proficiency in email, texting, and other electronic communication methods, to effectively collaborate with operational leaders and staff
• This position requires the ability to stand, and, walk, 4 to 5 hours at a time, climb stairs, reach, and bend  
• This position also requires advanced computer knowledge and advanced knowledge of networking
• Weekend, holiday work & unusual shifts may be required
• This position involves departmental rotating on-call
• Travel may be required
• The position may also require the ability to lift over 50 pounds occasionally
• This is an on-site position based at the Corporate Office in Nisswa, MN

Education & Experience:

• Associate degree in Computer Science or related field or equivalent experience
• Minimum of 3 years hands-on experience with troubleshooting network equipment and performance issues
• Minimum of 2 years working with Active Directory Domain Services including user configurations, security groups, file share permissions, and group policy objects
• Experience administrating or troubleshooting phone systems

If you're looking for an opportunity to expand your technical expertise while making a direct impact in the hospitality industry, we'd love to hear from you!