What are the responsibilities and job description for the SPA FRONT DESK position at Grand View Lodge?
Position Overview:
We’re on the lookout for a friendly, energetic, and detail-oriented Spa Front Desk who thrives on providing exceptional, memorable guest experiences. In this role, you’ll be the first face our guests see, setting the tone for a relaxing, rejuvenating visit. You’ll blend professionalism with a sprinkle of charm to ensure every guest feels pampered from the moment they walk through the door. If you’re passionate about making people smile and love working in a beautiful, fast-paced environment, this is the perfect role for you!
Why Cote Hospitality?
For over 100 years, the Cote Family has been creating unforgettable experiences. We're a family-owned company with a passion for providing top-notch service and making memories that last a lifetime. Our resorts offer everything from luxurious accommodation and world-class golf to delicious dining and exciting adventures.
COTECares: Our Way of Life
COTECares is more than just a name; it's our commitment to a culture where every associate feels valued, respected, and empowered. We believe in enriching lives and creating transformative experiences, both for our guests and our team.
Career Pathing:
Through proactive pursuit of growth and skill development, this role can establish a fulfilling and prosperous career trajectory in the spa or general operations.
Duties & Responsibilities:
- Provide top-tier guest service: Deliver exceptional service to each guest, anticipating their needs and ensuring their visit is seamless and stress-free.
- Manage the phones like a pro: Handle phone inquiries with grace, sharing knowledge of our spa services and helping guests book appointments or answer questions.
- Answer all guest inquiries: Whether it's face-to-face, over the phone, or via email, you'll be the go-to person for all things spa-related, from services to registration info.
- Handle walk-in traffic: Be proactive in assisting walk-in guests, making sure they’re greeted, informed, and booked for treatments in a timely manner.
- Offer expert advice: Share the lowdown on our treatments, products, and services, and assist guests in selecting the perfect options to meet their needs.
- Accuracy is key: Ensure that all charges and credits are correct and up-to-date, and handle payments efficiently
- Resolve guest concerns: Address complaints with professionalism and kindness, ensuring any issues are resolved quickly or escalated appropriately.
- Adhere to safety and security protocols: Always follow established safety and security guidelines to ensure a safe, enjoyable environment for both guests and staff.
- Maintain spa perfection: Keep the front desk and lobby areas clean, organized, and inviting. A well-presented environment is crucial!
- Stay on top of finances: Ensure that all cash and cash equivalents are correctly accounted for and balanced at the start and end of each shift.
- Other duties: From time to time, you'll be asked to pitch in with various tasks to keep things running smoothly and ensure every guest experience is top-notch.
Job Requirements:
- Communication Prowess: You have strong communication skills and a talent for connecting with guests on a personal level.
- Multitasking Ability: Ability to multitask and manage various initiatives simultaneously.
- Self-Starter with a Results-Driven Mindset: You don’t wait to be told what to do—you jump in, take initiative, and stay focused on reaching both quick wins and long-term goals.
- Flexibility and Reliability: This position requires availability to work weekends and holidays as needed to accommodate guest schedules and ensure exceptional service.
- Cool, Calm & Problem-Solving: Pressure? You handle it with grace. You think on your feet, stay calm when things get hectic, and always find a way forward.
- Physical Stamina: Capability to lift over 80 pounds occasionally and stand or walk for 4-5 hours at a time.
- High Integrity, Always: You bring your best self to work—reliable, ethical, and committed to doing the right thing, every time.
Education & Experience
- One (1) to (2) years guest service experience in a Spa, Hotel or similar service-oriented business.
- Cash-handling experience preferred.
#GVL
Salary : $17 - $20
