SPA GROUPS COORDINATOR

Orchestrate Spa Group Events at Glacial Waters Spa, Grand View Lodge! 🌿

Are you a highly organized and customer-focused individual with a passion for coordinating exceptional spa experiences? Do you thrive in a fast-paced environment and possess a keen eye for detail? If so, Glacial Waters Spa is seeking a dedicated Spa Groups Coordinator to join our team and ensure seamless event execution.

What Awaits You:

• Manage Spa Group Logistics: Oversee all aspects of group bookings, from initial planning to on-site coordination, ensuring a smooth and successful experience.
• Be the Primary Contact: Communicate effectively with group organizers to understand their needs, preferences, and expectations.
• Create Tailored Spa Packages: Arrange treatments, schedule appointments, and manage spa facilities to meet the specific requirements of each group.
• Collaborate with Spa Professionals: Work closely with spa staff to coordinate services, allocate resources, and maintain a high standard of service delivery.
• Ensure Financial Accuracy: Process group payments, invoices, and contracts efficiently and accurately.
• Contribute to Business Growth: Assist in developing and implementing strategies to attract and retain group bookings, driving revenue for Glacial Waters Spa.

Your Mission:

• Coordinate Group Bookings: Manage the scheduling, treatment arrangements, and facility needs for group reservations.
• Communicate Effectively: Liaise with group organizers to gather information, confirm details, and provide updates.
• Provide Personalized Service: Offer tailored recommendations and assistance to ensure a memorable and enjoyable experience for group guests.
• Collaborate Seamlessly: Work with spa staff to coordinate services, allocate resources, and maintain exceptional customer satisfaction.
• Process Transactions: Handle group payments, invoices, and contracts with accuracy and efficiency.
• Support Sales & Marketing: Assist in developing and implementing strategies to attract and retain group bookings.
• Track Performance: Monitor and analyze performance metrics related to group bookings and revenue generation.
• Address Inquiries & Issues: Respond to inquiries, resolve problems, and address feedback from group guests in a professional manner.
• Maintain Product Knowledge: Stay informed about spa services, promotions, and packages to effectively promote and sell to group clients.
• Assist with Training: Support spa staff training and mentoring on group booking procedures and customer service standards.
• Other Duties: As assigned.

What You Bring:

• Organizational Skills: Strong organizational skills and meticulous attention to detail.
• Communication Skills: Excellent communication and interpersonal abilities.
• Technical Proficiency: Proficiency in computer systems and booking software.
• Collaboration & Independence: Ability to work effectively both independently and as part of a team.
• Schedule Flexibility: Flexibility to work evenings, weekends, and holidays as needed to meet business demands.

Your Expertise:

• Relevant Experience: Previous experience in customer service, event planning, or hospitality, with a focus on group coordination.
• Spa Industry Knowledge: Knowledge of spa services, wellness trends, and industry best practices is a plus.

Why Cote Hospitality?

For over 100 years, the Cote Family has been creating unforgettable experiences. We're a family-owned company with a passion for providing top-notch service and making memories that last a lifetime. Our resorts offer everything from luxurious accommodations and world-class golf to delicious dining and exciting adventures.

COTECares: Our Way of Life

COTECares is more than just a name; it's our commitment to a culture where every associate feels valued, respected, and empowered. We believe in enriching lives and creating transformative experiences, both for our guests and our team.

Career Pathing & Growth:

This role is a key position in our operational excellence delivery goals. The role may advance into a supervisor-level position should the incumbent demonstrate sufficient strategic development and enlargement of performance scope. The successful person will be an advocate of our mission, values, and brand from a Spa level.

Your Path to Success

This role is a stepping stone to a rewarding career! We're committed to your growth and development, offering opportunities to advance and expand your skills within our spa and resort.

Ready to orchestrate exceptional spa group events?

Apply now and join our team!