General Manager

The general manager will be responsible for overall financial health and growth of the company by ensuring all departments are operating at optimum efficiencies; all personnel including recruitment, retention, training; department operations; inventory and purchasing; fleet & building management. Believes strongly in the mission statement & uses it as a guide for all business and management decisions and actions. Ensures our organization maintains an above average quality of customer service.

Personnel Management:

• Direct reports: Service Manager, Construction & Parts Manager, Maintenance Supervisor; office staff
• Reports to CEO/COO
• Back up support to all managers when they need help, are out of office; knows how to step in a perform job functions and manage their direct reports
• Knows job functions and expectations of all positions in the company; ensures managers have same knowledge; can fill in where needed
• Participates in MOD rotation with other managers; On-Call 24/7 for emergencies involving employees, customers, building, fleet, etc.

Department Operations:

• Service Department – spot check invoicing review for accuracy of technical and billing, time sheets, customer service issues, call backs, field technical support; direct management of elevated situations: 3rd time call backs, water damage, fire, emergencies
• Maintenance Department – commercial contract review (new/renewal); accurate scheduling of PMs; on-boarding and retention of accounts; growth and development of technicians to service
• Construction Department – ensure full and efficient schedule of crews; directly reviews all completed job folders and processes for commissions; oversight of all projects; ensures daily job sign offs by technical management; all permits are satisfied by license holder; no job is performed without permit unless signed off by license holder

Office:

• Work the Daily Call Slip report daily and address issues with appropriate direct reports or managers
• Manage company calendar including time off, trainings, company events, birthdays, etc.
• Manage all business-related tasks to keep us operating and in compliance (auto insurance, COL, registrations, business license renewals, etc.)
• Maintain office & building supply inventory and manages budget for internal expenses; Liaison to all internal vendors (IT, cleaning company, uniforms, TMS, etc.)
• Manage company phones; internal and cell phones (will shift to IT role once hired)
• Manage On-Boarding and Off-Boarding paperwork and process; Track 60 and 90 day reviews/benefits enrollment; Maintain employee files including performance reviews, absences, compliments and complaints
• Recruiting: Job postings (Craiglists, supply houses, really, etc); funnel to appropriate manager

Financial/Accounting:

• Complete bank and credit card deposits and update monthly bank report daily
• Analyzing and resolving accounts payable, billing or collection issues/concerns quickly and bringing them to the Manager’s attention when necessary
• Process all company payroll including spiffs, commissions, loans, tool purchases, etc.; Preparation, implementation, reporting and general ledger entries of payroll
• Sales Tax Report and adjustments – monthly
• Reviews and reconciles all bank accounts daily and provides RFM updated report daily; Reconcile bank statements for all accounts monthly and produce reconciliation report
• Reviews and reconciles credit card accounts daily and reports fraud immediately
• Reviews all credit lines monthly (vehicle/other loans) and updates report quarterly

Prepares Monthly Financial Packet:

• Collections Report (A/R) – address 90 issues/plan
• Bank reconciliation Reports & copies of all bank account statements
• GL Detail Report – Review for discrepancies and address with departments or DOO when necessary (5000-9999)
• Open Call Report (with department notes)
• Balance Insurances, Petty Cash, Employee Loans to Balance Sheet
• Run 3300-3340150 and compare to the picture of the construction board.
• Run Job Cost reports for all “on-going” jobs. Submit recommended J/E’s to DOO for approval.

Long considered Southwest Florida’s first choice for residential and commercial air conditioning,
refrigeration and appliance repair, our group of companies have proudly served the community for over 50 years.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) matching
• Referral program

Job Type: fulltime

Schedule:

• 8 hour shift
• Monday to Friday

Education: High school degree

Work location: On-site