What are the responsibilities and job description for the Guest Service Agent position at Grande Cayman Resort?
WE ARE MORE THAN JUST A WORKPLACE…
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!
What will you be doing?
Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.
Qualifications
What are we looking for?
Passion for providing exceptional service to guests and team members
Responsibility, reliability, and honesty
Strong attention and care to details
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors
What can you look forward to?
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
- Medical and Dental insurance
- Supplemental insurance plans (ex. Vision, Life, etc…)
- Paid Time Off
- 401(k) retirement plan with company match
- Bereavement Leave
- Jury Duty Pay
- Employee Assistance Program
- David L. Brittain Scholarship Program
- Tuition Reimbursement
- Resort Accommodations Discount
- And more!
Why choose Brittain?
Join our team and explore a variety of hotel and resort job opportunities with Brittain Resorts & Hotels! As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. You will find your work rewarding as YOU make the difference to each of our guests. Complete your application today for one of our immediate openings, and sign up to receive notifications about featured job opportunities here: www.brittainresorts.com/careers-email-sign-up
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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Responsibilities
Guest Service Agent responsibilities include, but are not limited to;
Greet and interact with guests in a genuine, friendly, and professional manner.
Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible. Process guest check-outs.
Process accurate transactions, including but not limited to cash and credit card payments.
Conduct call-backs to inquire about guests’ experiences.
Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc.
Submit housekeeping and maintenance work order request forms.
Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information.
Inventory guest room keys according to policy and request re-keying as necessary
Assist with responsibilities and duties in the absence or heavy volume in other front office areas.
Other duties as assigned.
