Demo

Guest Service Agent

Wright Investments
Myrtle, SC Full Time
POSTED ON 3/26/2025
AVAILABLE BEFORE 5/25/2025
Job Summary:
Provide exceptional guest service to hotel guests in a professional and genuinely friendly manner.

Job Tasks / Responsibilities include, but not limited to:
  • Assist guests with check-in / check-out procedure or general inquires about room rates, room types, amenities, the hotel in general, the surrounding area, etc
  • Operate telephone system to handle incoming calls from internal and external sources.
  • Complete various reports during the shift as directed regarding future reservations, cancelled reservations, current occupancies, projected check-ins / check-outs, method(s) of payment.
  • Monitor and verify payment methods during the shift by accepting cash or authorizing credit card charges for check-ins, as well as extended stay overs.
  • Work closely with housekeeping department regarding status of rooms and resolve any discrepancies with the housekeeping report regarding stay-overs or check-outs.
  • Handle any perceived guest complaint by using the company’s Guest Service Recovery method; ensure issue is resolved; involve supervisor / manager if necessary.
  • Complete end-of-shift reports and make deposit (if applicable) according to company’s deposit / cash-handling procedures.
  • Be constantly alert of any security and/or safety issues and notify supervisor of any perceived security and/or safety threats.
  • Maintain an organized and clean work area; always practice safe work habits.
  • Exhibit teamwork and cooperation by performing other duties as needed, required, asked, or directed.

Job Knowledge / Skills / Abilities/ Other Requirements:
  • Able to deliver exceptional guest service on a continual and/or repetitive basis without losing motivation.
  • Communication skills include speaking clearly and distinctly, the use of proper grammar, as well as skilled at active listening.
  • Knowledge and / or ability to use a variety of computer applications as necessary.
  • Requires availability on weekends and / or holidays, possible overtime, and possibly alternating shift work.

Job Environment / Working Conditions:
  • Primarily indoors or within hotel facilities
  • Standing for prolonged periods of time – up to 4 hours or more.
  • Very light / infrequent lifting, stretching, bending, stooping or squatting.

Minimum Qualifications:
  • Prefer previous guest service experience, but not required.

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