What are the responsibilities and job description for the Leisure Sales Coordinator position at GrandLife Hotels?
ROLE RESPONSIBILITIES
o Assist the Leisure Sales Manager/Director with all prospecting and admin efforts to meet and exceed transient leisure budgets.
o Develop strong product knowledge of hotel’s features & benefits (amenities, services and attributes)
o Develop strong working knowledge of hotel systems including Opera, Salesforce
o Have basic knowledge of hotel rates, strategies, discounts and promotions
o Cultivate and maintain strong client relationships through effective communication, professionalism, and a commitment to courteous and ethical interactions.
o Work with sales team to achieve assigned sales team goals (luxury leisure, consortia)
o Proactively reach out to clients and potential clients on behalf of Managers to setup sales calls, site visits and manage the Managers’ daily appointment calendar accordingly
o Answer sales office phones, respond to all sales inquiries (phone, email, web) accurately, timely and in a professional manner
o Oversee daily arrival reports and daily welcome amenities for luxury leisure accounts
o Maintain well documented, accurate, organized and up-to-date file management to serve the client and employer in the most expedient, organized and knowledgeable manner
o Conduct market research to identify new business opportunities, key need periods, and high-demand events that drive revenue and occupancy.
o Assist with site inspections, property tours and client entertainment
QUALIFICATIONS
o Prior Hotel experience, preferably New York City downtown
o Computer efficiency: Microsoft programs / Opera – Hotel Operating System, Salesforce, Sertifi, Lanyon amongst other sales systems
o Excellent communication skills, both verbal & written
o Highly developed customer service skills
ABILITY TO
o Be well-organized, detail oriented with excellent follow-up
o Have a thorough knowledge of sales and reporting systems including Salesforce, Opera, (SynXis knowledge a plus)
o multi-task and prioritize multiple projects
o Work independently (time-management and organization skills)
o Knowledge of Microsoft Office, Word, Excel, PowerPoint.
o Pull any necessary weekly reports including but not limited to activity, amenity, pace, etc.
o Assist with maintaining an organized travel schedule for the Manager/director. Help to plan and confirm all details related to travel
WORK ENVIRONMENT
o Shared open office space
o Sales, events and revenue
o On property (not remote)
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Schedule:
- Monday to Friday
- Weekends as needed
- Work Location: In person
Salary : $65,000 - $70,000
