What are the responsibilities and job description for the Sales Coordinator - Leisure position at GrandLife Hotels?
Grandlife Hotels is seeking a dynamic and detail-oriented Sales Coordinator to support the Leisure Sales Manager/Director in achieving budgeted room revenue goals and executing the annual sales and marketing plan. This role requires exceptional communication skills, prior experience in hotel sales or front desk operations, and a deep appreciation for downtown NYC’s vibrant culture. The ideal candidate is passionate about hospitality, eager to develop a strong understanding of the Grandlife Hotels brand, and thrives in a fast-paced, guest-focused environment.
ROLE RESPONSIBILITIES
o Assist the Leisure Sales Manager/Director with all prospecting and admin efforts to meet and exceed transient leisure budgets.
o Develop strong product knowledge of hotel’s features & benefits (amenities, services and attributes)
o Develop strong working knowledge of hotel systems including Opera, Salesforce
o Have basic knowledge of hotel rates, strategies, discounts and promotions
o Cultivate and maintain strong client relationships through effective communication, professionalism, and a commitment to courteous and ethical interactions.
o Work with sales team to achieve assigned sales team goals (luxury leisure, consortia)
o Proactively reach out to clients and potential clients on behalf of Managers to setup sales calls, site visits and manage the Managers’ daily appointment calendar accordingly
o Answer sales office phones, respond to all sales inquiries (phone, email, web) accurately, timely and in a professional manner
o Oversee daily arrival reports and daily welcome amenities for luxury leisure accounts
o Maintain well documented, accurate, organized and up-to-date file management to serve the client and employer in the most expedient, organized and knowledgeable manner
o Conduct market research to identify new business opportunities, key need periods, and high-demand events that drive revenue and occupancy.
o Assist with site inspections, property tours and client entertainment
QUALIFICATIONS
o Prior Hotel experience, preferably New York City downtown
o Computer efficiency: Microsoft programs / Opera – Hotel Operating System, Salesforce, Sertifi, Lanyon amongst other sales systems
o Excellent communication skills, both verbal & written
o Highly developed customer service skills
ABILITY TO
o Be well-organized, detail oriented with excellent follow-up
o Have a thorough knowledge of sales and reporting systems including Salesforce, Opera, (SynXis knowledge a plus)
o Multi-task and prioritize multiple projects
o Work independently (time-management and organization skills)
o Knowledge of Microsoft Office, Word, Excel, PowerPoint.
o Pull any necessary weekly reports including but not limited to activity, amenity, pace, etc.
o Assist with maintaining an organized travel schedule for the Manager/director. Help to plan and confirm all details related to travel
WORK ENVIRONMENT
o Shared open office space
o Sales, events and revenue
o On property (not remote)
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Schedule:
- Monday to Friday
- Weekends as needed
Salary : $65,000 - $70,000
