What are the responsibilities and job description for the CUSTOMER SERVICE (On-site Lawrence, KS) position at Grandstand Glassware & Apparel?
DO OUR CORE VALUES RESONATE WITH YOU?
Integrity–Humility–Respect–Attitude of an Owner–Customer Focused–Teamwork and Innovation.
DO YOU ENJOY providing excellent customer service and expanding relationships with existing and new customers by identifying possibilities for product improvements or new products?
WHAT YOU BRING TO THE TABLE
- Excellent communication skills to build rapport, articulate clearly, and actively listen.
- Critical thinking skills to analyze facts, problem-solve and make sound decisions.
- Excellent customer service experience.
THE ROLE INVOLVES
This customer service position serves as an Account Coordinator and is responsible for managing, placing, and tracking orders. This role will also build relationships with new and existing clients.
YOU WILL HAVE THE FOLLOWING EXPERIENCE AND SKILLS
- High School Diploma or GED. Bachelor’s degree in business, sales, marketing, or relevant field preferred.
- Knowledge of CRM and/or ERP software a plus.
- One (1) year of sales experience preferable; will accept customer service experience.
- Proficient with MS Office Applications, including Excel, Word, Outlook, and PowerPoint; and CRM software. Experience with Mac preferred.
WHO WE ARE
Inspiring Success through Great People and Constant Improvement.
For over 36 years, we've been crafting innovating branding solutions -- from glassware to apparel and promotional items -- all here in Lawrence, KS.
WHAT WE OFFER
- Friendly, collaborative, and innovative work environment.
- New hire mentorship program.
- Amazing benefits including medical, dental, life insurance, effective the first of the month following hire, 401k with employer matching options, Employee Assistance Program; and voluntary benefits including vision, voluntary life, short-term disability, critical care, spending accounts for medical and dependent care expenses, and health savings account.
- Time off including PTO, nine (9) paid holidays, paid jury duty, bereavement, maternity, and paternity leave.
- Access to an on-site healthy food market, basketball court, workout equipment, and personal trainer.
- Business casual dress and flexible work environment.
- Employer sponsored events...and more!
If you thrive in a fast-paced environment and want to work in a fun and unique industry, we want to hear from you.
View the complete job description and apply.
