What are the responsibilities and job description for the Customer Interactions Product Specialist (hybrid/remote) position at Grange Insurance?
It’s ok if you don’t meet every requirement. At Grange, we prioritize creating a diverse, equitable and inclusive workplace. If you're enthusiastic about this role but your previous experience only partially matches qualifications in the job description, we still encourage you to apply. We believe in fostering growth and providing opportunities for continuous learning and development of skills as you progress in your career with us.
Summary: This position is responsible for identifying opportunities and implementing solutions to improve the overall efficiency, productivity, and quality of Billing processes, procedures and operations. Work cross functionally to identify, analyze and resolve billing system defects. Participate in and support enterprise and business led initiatives that have an impact on the billing system and related processes. Track, monitor, and measure the effectiveness of business initiatives, programs, projects, and operations. Provide business, technical, workflow analysis, and participate in business until initiatives.
What You’ll Be Doing:
- Monitor, maintain and verify billing system processes, procedures and operations are efficient, effective, compliant and accurate.
- Identify opportunities and implement solutions to improve overall efficiency, productivity and quality of the Billing system and related processes, procedures, and operations.
- Work cross functionally to identify, analyze, evaluate, and resolve billing system defects. Conduct impact analysis and participate in the prioritization and implementation of Billing System defect resolutions. Participate in providing requirement and testing direction, clarification and approval.
- Participate in the identification, prioritization and implementation of Billing System enhancements and projects. Provide requirement and testing direction, clarification and approval.
- Define and manage tracking mechanisms for defects and enhancements. Work cross functionally to support the analysis and resolution of system issues, track and monitor frequency and impact, and communicate system issue trends to management.
- Assist in prioritizing small/low complexity defects, enhancements and projects.
- Participate in the analysis and verification of billing system components, processes and procedures pre and post implementation and integration. Conduct UAT on system implementations & integrations to ensure accuracy prior to production
- Participate in the development, monitoring and measurement of success metrics and KPI’s related to operations, business initiatives, programs, and projects.
- Support enterprise and business led initiatives that have an impact on the billing system and related processes
- Maintain a technical aptitude of the systems, processes, and data that impacts billing applications.
- Develop the ability to query system and integrate data, manipulate this data in Microsoft Excel and SQL Server Management Studio, and present meaningful findings to Billing Management and GTS.
What You’ll Bring To The Company:
Bachelor’s Degree preferred. One to Two years of Billing, Accounting or Finance experience is preferred.
Able to work both independently and within a collaborative environment using sound judgment in decision-making. Organized and detail-oriented, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently. Excellent communication skills both verbal and written; strong interpersonal, problem solving and analytical skills required. Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) including advanced proficiency with MS Excel required.
About Us:
Grange Insurance Company, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin and holds an A.M. Best rating of "A" (Excellent).
Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on employee feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave, and expanded categories of bereavement leave.
Who We Are:
We are committed to an inclusive work environment that welcomes and values diversity, equity and inclusion. We hire great talent from various backgrounds, and our associates are our biggest strength. We seek individuals that represent the diversity of our communities, including those of all abilities. A diverse workforce's collective ideas, opinions and creativity are necessary to deliver the innovative solutions and service our agency partners and customers need. Our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing, and Solve Creatively for Tomorrow.
Our Associate Resource Groups help us create a more diverse and inclusive mindset and workplace. They also offer professional and personal growth opportunities. These voluntary groups are open to all associates and have formed to celebrate similarities of ethnicity/race, nationality, generation, gender identity, and sexual orientation and include Multicultural Professional Network, Pride Partnership & Allies, Women's Group, and Young Professionals.
Our Diversity, Equity and Inclusion Council, created in 2016, is focused on professional development, networking, business value and community outreach, all of which encourage and facilitate an environment that fosters learning, innovation, and growth. Together, we use our individual experiences to learn from one another and grow as professionals and as people.
We are committed to maintaining a discrimination-free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.
Grange Enterprise is proud to be part of the CEO Action for Diversity and Inclusion™, a national initiative of more than 1400 CEOs working for the advancement of diversity and inclusion within the workplace.
