What are the responsibilities and job description for the IT Help Desk Technician position at Granger Medical?
Job Description
Job Description
Support Specialist
The onsite Support Specialist role represents the face of Granger Medical's IT / Support team. This role provides support to end users by handling service requests. Support will be provided onsite, remotely, over the phone, or via email. The Support Specialist will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations.
Essential Functions :
Provides resolution for escalated service tickets
Works with clients to evaluate and solve technical problems
Evaluates existing systems and / or user needs to analyze, design, recommend, and implement system changes
Configures and supports internal and / or external networks
Develops and maintains all systems, applications, security, and network configurations
Troubleshoots network performance
Recommends upgrades, patches, and new applications and equipment
Maintains a log of completed work using an incident-tracking application
Requirements :
3 years recent computer, server, and network troubleshooting experience
Must be resourceful and able to take initiative in a dynamic environment
Ability to effectively and efficiently troubleshoot technical problems
Advanced knowledge of current Microsoft desktop and server operating system
Advanced knowledge of computer and server hardware
Familiarity with network troubleshooting
Professional customer service skills
Strong written and oral communication
This role will require occasional weekend and after-hours support
Granger Medical Clinic offers competitive wages and excellent benefits. Benefits include :
- Vision
- Dental
- Medical
- Sick Leave
- Paid Time Off
- Life Insurance
- Paid Maternity Leave
- Tuition Reimbursement
- Short- and Long-Term Disability
- Employee Assistance Program (EAP)
- Health Savings and Flexible Spending Accounts
- 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions
Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
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