What are the responsibilities and job description for the IT Help Desk Intern position at LHM Senior Health?
Job Description
Job Description
Description :
Larry H. Miller Senior Health is hiring an IT Help Desk Intern to join our team. This role offers hands-on experience in troubleshooting, maintaining, and assisting with the day-to-day IT needs of our staff. The intern will assist with hardware and software issues, manage user accounts, and provide customer support to ensure smooth operations in a fast-paced healthcare environment. Ideal for individuals looking to gain practical experience in IT support while contributing to the efficiency of healthcare services.
Internship Details
4 months projected duration.
18-$19 per hour.
Full-time (40hrs per week)
Possible opportunity for offer of full-time employment depending on performance during internship and business needs at that time.
Responsibilities and Duties
Desktop maintenance throughout the lifecycle of equipment (procure, deploy, inventory, manage, protect and dispose)
Manage service desk tickets and meet the SLAs defined by the business
Communicate with computer users on status of issues and understand the needs they have in relation to technology.
Install computer images in compliance with company policy
Exceed the expectations of the end users while resolving their technology issues
Troubleshoot all technology-related problems and bring issues to a successful and timely resolution.
Train staff in proper procedures and appropriate use of systems, software and hardware to ensure conformity, stability and simplicity.
Assist in maintaining proper expenses for IT equipment and services.
Consolidate and simplify any systems and processes where it makes business sense and where efficiencies can be gained.
Ability to maintain discretion when handling confidential and sensitive information including patient, resident, employee and company data.
Support AHC culture by promoting “Friendly, Positive, and Focused on Excellence”.
Protect the legal, financial, and moral well-being of Advanced Health Care.
All other duties as assigned by management.
Requirements : Job Qualifications :
Highly organized to keep help desk tickets up to date and closed out in a timely manner.
Experience in hardware, software, and network troubleshooting, or equivalent training and / or education are necessary.
Excellent communication and interpersonal skills.
Individual should be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.
Ability to maintain composure and manage stress in the workplace.
Ability to work independently and as part of a team while setting an example based on the code of conduct and mission, vision and values of the company.
Ability to learn and support new and fast-changing technologies.
Familiarity with a wide range of standard office automation products.
CompTIA A Certification or equivalent training preferred.
Proficiency with Windows 10, MAC and IOS devices preferred.
Prior experience with ticketing systems and help desk tools preferred.
Certifications in relevant IT products and technologies (e.g. Network , Server and Security ) preferred
Perks :
Health, Dental, and Vision benefits
FSA / HSA
401K with 25% company match (as the hiring manager for more information!)
Employee Assistance Program
Life and Disability Insurance
Opportunity during the year to volunteer in the community
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