Patient Benefit Advisor - IMMEDIATE OPENING - Taylorsville - Full-Time

Patient Benefit Advisor

Granger Medical Clinic has an immediate opening for a Full-Time Patient Benefit Advisor in our Revenue Cycle department.

Overview:

• Directly reports to Revenue Cycle Operations Manager. The Patient Benefit Advisor (PBA) supports the RC team through verifying and obtaining insurance authorizations, collecting payments on upcoming procedures, and setting up payment plans, assisting Patient Service Representatives and providers with patient inquires. The PBA is also responsible for interviewing patients and families with financial issues, initiating and completing financial assistance applications, as appropriate.

Knowledge, Skills, and Abilities:

• Maintaining a good working relationship with all external and internal contacts.

• Collaborating with clinical departments, providers, MA's and co-workers to obtain information to ensure accuracy of the patient record and the optimal processing of the patient's bill.

• Monitoring patient accounts, preparing bills and ensuring providers are paid in a timely manner.

Essential Functions and Duties:

• Work independently with minimal supervision

• Resolving patient inquiries via a high volume of incoming telephone contacts and correspondence regarding a variety of billing issues.

• Supports PSRs as needed in scheduling, check-in and managing payment system.

• Alerting management of any recurring billing trends and or issues encountered through patient contacts and when possible, assists in developing solutions to said problems.

• Verifying insurance eligibility utilizing available technologies, payor websites, or by phone contact with third-party payors and counsel applicable areas of any out-of-pocket expenses.

• Review benefits information with patients and discuss financial obligation that patient has to the provider. Collect on services prior to the procedure/surgery.

• Establish payment plans for patient's requiring financial assistance who have procedures/surgeries.

• Any other duties as requested.

Education and Experience:

• 2 years of experience within clinical operations

• 2 years of experience as a financial counselor/patient benefit advisor

• Excellent written and oral communication skill

Physical Requirements and Working Conditions:

• Sedentary work, requiring lifting to 10 lbs

• Repetitive motion associated with operating a computer and other office equipment

• Inside, climate-controlled working conditions

Granger Medical Clinic offers competitive wages, potential for quarterly bonuses, and excellent benefits. Benefits include:

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid Maternity Leave
• Tuition Reimbursement
• Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

The salary range listed is the base salary range offered for this position. Actual salaries may vary depending on factors including but not limited to work experience, education, and/or skill level.

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

Salary : $16 - $20