What are the responsibilities and job description for the Deposit Operations Supervisor position at Granite Bank?
As a Deposit Operations Supervisor at Granite Bank, you'll be responsible for overseeing deposit operations, fostering a customer-first environment, and driving growth in our deposit base. If you have a passion for leading teams and delivering exceptional customer service, we'd love to hear from you!
About the Role:
This leadership role is ideal for someone with 5-10 years of banking experience who thrives in managing day-to-day deposit operations and tackling customer challenges.
Responsibilities:
- Oversight of cash management and balancing procedures to maintain operational excellence.
- Lead efforts to expand the branch's deposit base by identifying opportunities to retain and grow relationships with existing customers while attracting new ones.
- Act as the point of escalation for customer issues, ensuring that concerns are addressed promptly and professionally.
Requirements:
- 5-10 years of experience in a banking or financial services environment, with a focus on deposit operations and customer service.
- Proven leadership experience managing a team, with the ability to develop talent and drive performance.
- Expertise in addressing complex customer service issues, resolving complaints, and ensuring customer satisfaction.
