What are the responsibilities and job description for the Retail Branch Manager position at Granite Bank?
Job Title: Retail Branch Manager
Location: Cold Spring, MN
Reports To: Chief Financial Officer
Employment Type: Full-Time
About Granite Bank:
Granite Bank is one of the fastest-growing banks in Minnesota. We're a locally owned community bank, and we're growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it's expanding our product line or having fun company events, we're prepared to adapt to an ever-changing industry while keeping our people first.
Position Summary:
We are seeking a Branch Manager for our Cold Spring location to lead our deposit operations, foster a customer-first environment, and ensure our team adheres to the core principles of the Granite Way. This leadership role is ideal for someone with 5-10 years of banking experience who thrives in managing day-to-day deposit operations and tackling customer challenges.
Key Responsibilities:
- Ensure all deposit operations are executed efficiently and accurately, in compliance with Granite Bank policies and regulatory requirements.
- Lead efforts to expand the branch's deposit base by identifying opportunities to retain and grow relationships with existing customers while attracting new ones.
- Oversee cash management and balancing procedures to maintain operational excellence.
- Act as the point of escalation for customer issues, ensuring that concerns are addressed promptly and professionally, while upholding Granite Bank's commitment to exceptional service.
- Provide hands-on support for front-line employees in resolving customer issues and promoting a positive customer experience.
- Lead, develop, and mentor branch staff, ensuring alignment with Granite Bank's values, mission, and operational goals, specifically the Granite Way.
- Conduct weekly team meetings to communicate goals, discuss performance, and provide coaching to improve staff effectiveness and customer service.
- Hold team members accountable for meeting customer service and performance standards while ensuring a collaborative and supportive work environment.
- Drive deposit growth by building relationships within the community and with local businesses, ensuring that Granite Bank remains a market leader in deposit gathering.
- Support initiatives to increase the branch's market share and contribute to the bank's overall growth and success.
- Work closely with the marketing team and leadership to develop strategies to promote deposit products and services.
- Monitor day-to-day branch operations to ensure compliance with internal policies, industry standards, and regulatory requirements.
- Identify areas for operational improvements, ensuring the branch operates with efficiency while providing a seamless customer experience.
- Ensure the branch is secure, and that all safety and security procedures are followed.
- Track and review branch performance metrics, analyzing trends and results to ensure objectives are met.
- Provide regular performance reports to senior management, offering insights and recommendations for improving branch operations, customer satisfaction, and deposit growth.
- Act as the point of contact for branch consumer lending needs, facilitating the loan process from application to closing.
Experience:
- 5-10 years of experience in a banking or financial services environment, with a focus on deposit operations and customer service.
- Proven leadership experience managing a team, with the ability to develop talent and drive performance.
- Expertise in addressing complex customer service issues, resolving complaints, and ensuring customer satisfaction.
- Retail experience.
- Consumer Lending experience preferred.
Skills:
- Strong knowledge of deposit products, services, and banking regulations.
- Exceptional leadership, communication, and interpersonal skills.
- Ability to resolve problems, maintain operational excellence, and effectively manage customer interactions.
- Strong analytical and problem-solving skills, with the ability to get into the details of operational challenges and find solutions.
Granite Bank is an Equal Opportunity Employer.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
