Poker Room Manager

It is the responsibility of the Poker Manager to run and operate an efficient Poker Room, which includes the placement of employees, game protection, adhering to all state and regulatory compliance requirements, as well as meeting all customer needs.

Responsibilities:

• Oversee day-to-day operations of the Poker Room
• Develop and implement strategies to increase sales by increasing guest visits
• Manage and motivate staff to achieve high levels of performance
• Interview, hire and train team members; plan, assign and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems.
• Implement and ensure compliance with all company and department policies and procedures.
• Resolve customer disputes as appropriate.
• Ensure exceptional customer service is provided at all times
• Ensure compliance with all relevant laws and regulations
• Develop and maintain positive relationships with customers
• Safeguards company assets in the poker room
• Assures the highest level of guest services
• Maintains a clean and safe environment
• Responsible for daily reports and paperwork on a scheduled shift.
• Responsible for evaluating subordinate employees
• Evaluate play for complimentary purposes
• Participate in special assignments/projects as needed.
• Oversee drop-box pick-ups.
• Initiate new marketing strategies, promotions, and concepts for Poker Room, subject to the approval of the Assistant General Manager, Marketing Leader and/or Chief Operating Officer.
• Keep abreast of new POKER ATLAS technology, equipment, and accessories under development, and evaluate and recommend potential benefits of implementation.
• Assist in developing strategies and programs to continually increase the gaming value for the Poker customer.
• Ensure that procedures protect the integrity and security of the company, employee and guest.
• Oversee gaming guest service training programs and to elevate the service in this area to a position of superiority.
• Conduct themselves in accordance with all Lottery Commission Regulations.
• Perform other duties as assigned.
  
  

Requirements:

• 5 years of experience as a manager in a poker room or club
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Ability to lead and motivate a team
• Strong organizational skills and attention to detail
• Proficient in Poker Atlas system
  
  

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Must be eligible for a license issued by the New Hampshire Lottery Commission.

THE IDEAL CANDIDATE:

• Demonstrates in-depth knowledge of poker rules and variations
• Exhibits strong attention to detail and organizational skills
• Manages multiple tasks at one time and works well in a fast-paced environment
• Applies active listening and swift problem-solving skills
• Looks forward to working with a team to provide positive experiences
  
  

If you are an experienced and driven Poker Manager looking for a new challenge, we would love to hear from you. Apply now and join our team!