What are the responsibilities and job description for the Poker Room Supervisor position at Granite State Gaming & Hospitality?
SUMMARY DESCRIPTION:
Purpose and function of job.
Poker Supervisors are responsible for overseeing assigned poker games, greeting and seating guests, ensuring guest safety and game security while providing our players a lively and enjoyable gaming atmosphere.
ESSENTIAL JOB FUNCTIONS/DUTIES:
List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation.
- Provide exceptional Guest service while maintaining a positive attitude.
- Engage with players in a friendly and professional manner, aiding, explaining game rules, and maintaining a positive and entertaining atmosphere.
- Adhere to Poker Room policies, procedures, and internal controls, maintaining a steadfast commitment to their standards.
- Communicate with the Poker Room Manager to address any issues and contribute to maintaining a seamless flow of Poker Room operations.
- Facilitate the exchange of currency for gaming chips and providing the dealers with the tools they need to do their functions.
- Open and close games as needed in an efficient manner.
- If needed, deal and manage various poker games following established rules and procedures.
- Demonstrate the capacity to make prompt and sound decisions, especially under pressure.
- Display reasonable computer skills. Poker Atlas knowledge preferred.
- Have sensitivity to diverse cultures and backgrounds when interacting with players.
- Show the ability to handle multiple tasks simultaneously, especially during busy periods.
- Ability to assess and deliver performance reviews objectively.
- Coach Team Members effectively, fostering improvement and growth.
- Have the capability to assess situations, foresee potential issues, and devise effective solutions.
- Complete documents clearly and in a timely manner.
- Other duties as assigned.
Education, experience, skills required, equipment used.
- Demonstrate strong listening and communication skills.
- Demonstrate problem-solving and critical thinking.
- Must be able to work independently and maintain a high level of performance.
- Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
- Focus on teamwork and collaboration with others.
- Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business.
- Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
- Build lasting relationships by demonstrating honesty, integrity, and effective communication.
- Drive to exceed expectations while remaining accountable and fair.
- Must be at least 21 years of age.
- Strong mathematical knowledge to calculate odds, probabilities, and payouts accurately.
- Manual dexterity to handle cards, chips, and equipment with precision.
- Minimum 3 years’ experience as a poker dealer
- Familiarity with Casino games, rules, and procedures.