What are the responsibilities and job description for the Triage Supervisor position at Granite VNA?
Reporting to the Senior Director of Hospice, the Triage Nurse Supervisor provides support to the Triage Team to ensure department tasks are completed and patient needs are addressed in a timely fashion. In addition, he/she/they evaluate and make recommendations for process improvement in alignment with optimal clinical care. The Triage Supervisor, in conjunction with their leader, are responsible for planning and priority setting, organizing work, keeping daily operations functioning, setting attainable goals, making decisions based on the mission and services of the Agency. This role is essential in providing intradepartmental collaboration and support. The Triage Nurse works collaboratively with home care and hospice leadership and clinical teams.
As a working supervisor, the Triage Supervisor also assists by taking calls from home care and hospice patients and families, skilled and assisted living nursing facility staff, physicians and their office staff, pharmacy, durable medical equipment providers, as well as other types of calls related to active and pending home care and hospice patients. He/she/they triage the calls in according to patient needs.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides direct supervision, completes performance improvement plans and evaluations for Clinical Operations Resource Nurses in the Home Care and Hospice programs under the supervision of the Senior Director of Hospice.
- Complete an objective written performance evaluation for the Clinical Resource Nurse staff at 3 months of hire, and annually based on direct observations of staff during their workday.
- Under the direction of the Senior Director of Hospice, assists with orientation and mentoring of new clinical resource staff members including, but not limited to, teaching and documenting the staff’s ability to meet the agency’s orientation competency standards and licensure requirements.
- Works collaboratively to mentor and re-educate Clinical Resource Nurse staff to improve performance.
- Supports with clinical triage phone calls from patients/families/caregiver by providing skilled and palliative care assessment, problem solving and instruction along with assisting to coordinate home visits as indicated for patients who call the agency seeking guidance as needed.
- Assists with entry of medications and orders for Home Care and Hospice patients as needed.
- Provides guidance including pain management and symptom control; conducts assessments and evaluations and provides education and support care to patients and caregivers in collaboration with the nurse case manager as needed.
- Assists daily with clinical triage of community visits and admissions for home care program.
- Supports scheduling with determining priority of assigning open visits.
- Assists with chart review and monitoring of quality activities as requested.
- Administers medications and treatments as prescribed by the physician.
Other Job Functions
- Acts as a resource to the Home Care clinical team.
- Demonstrates flexibility in the role by accepting other duties as assigned for which qualified.
Expected Hours of Work
The employee will be scheduled to work Monday – Friday: between the hours of 8am - 4:30pm, with flexibility in scheduled hours, as long as appropriate for Agency needs. Work assignments may include holidays. Based on Agency needs, as well as performance, this role may be eligible for a hybrid schedule.
