Receptionist - SUD Facility (Bilingual Preferred)

Consider a career at Granite Wellness Centers! Apply now and make a difference in your community by helping support the success of our clients. We are a local non-profit focused on providing wellness services in Nevada and Placer Counties, offering a competitive benefits package to qualifying employees which includes:

Employer paid health plan
401k Retirement Plan with Employer Match
Paid Vacation (accrues after first 90 days of employment, up to 80 hours annually)
15 Paid Holidays
Wellness focused workplace

If you enjoy helping others and want to work with great people, we are looking for a motivated, positive individual who is ready for their next adventure.

Summary

Provides support to the agency by greeting clients and visitors, answering phones, providing clerical support, receiving payments, scheduling counseling services and supporting ancillary services as needed. Maintains professionalism and treats clients with empathy and respect.

Qualifications:

• Experienced in an office environment
• Skill in composing letters and proofreading
• Computer literate; including typing and creating forms
• Knowledge of resources, methods, and techniques for pre-sobriety and early recovery counseling
• Good public relations skills
• Ability to communicate in writing and verbally
• Knowledge of legal confidentiality requirements
• Demonstrated excellent interpersonal skills with clients, peers, supervisors, and organization authorities
• If a recovering person, a minimum of one year of continuous sobriety and active participation in a program of recovery
• Bilingual candidate, preferred

Responsibilities:

Clerical Support

• Warmly welcome and check in every individual that walks through the door
• Answer phones, make reminder calls, and keep call log
• Schedule intake appointments and prescreens
• Maintain and update client files; create new files, audit files for late charges, etc.
• Contact agency partners to verify program requirements and statuses for clients
• Inform courts of enrollment, completion, termination, etc. of programs
• Manage attendance from counselor rosters
• Perform client prescreens for court and volunteer participants and prepare intake correspondence and forms
• Schedule and perform urine tests, and make sure clients have authorization in place before testing
• Follow up with clients regularly to ensure program engagement
• Verify Medi-Cal eligibility
• Keep office and client areas clean and neat
• Keep the file room neat and organized
• Order office supplies as needed
• Scan and upload documents into client profiles
• Stamp and drop off outgoing mail

Counselor Support

• Take payments, log and record payments in computer and client files
• Statistics - compile and calculate month-end statistical data from daily log sheets
• Billing – collect daily attendance sheets and log minutes into rosters & medical billing
• Cal-Oms – Collect & track client Cal-Oms and enter their intakes, discharges, changes in the level of care, and continuing services
• Clerical support to Site Managers and Counselors
• Assist the Site Manager with requests for literature, office, and hospitality supplies as needed
• Assist in the URC process as needed
• Actively utilize, reference, and follow agency policies, procedures, and guidelines
• Adhere to all HIPAA and HITECH requirements as they pertain to client care UA
• Observing UA Testing of clients
• Other duties as assigned

Benefits:

• Health insurance
• Dental Insurance
• Vision insurance
• 401(k) matching
• Flexible spending account
• Health savings account
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vacation time
• Sick pay
• 15 annual holidays, including 2 floating Wellness Days

Li Granite Wellness in the Community
Granite Wellness is a non-profit organization. Our mission is to promote wellness and quality of life. Granite Wellness has been supporting individuals and families through substance use treatment and mental health services since 1974. Growing over the years to meet the needs of the community, Granite Wellness now provides a full range of programs throughout Northern California communities.
Recovery
Recovery is a process of change through which individuals improve their health and wellness, live a self-directed life, and strive to reach their full potential.
Our definition of recovery includes addressing substance use issues, the progressive establishment of a meaningful sense of identity, improvement of overall physical and mental health, maintenance of healthy relationships, and increased life purpose.
Our Philosophy of Recovery and Wellness
Granite Wellness embraces a whole-person approach in treating substance use and co-occurring disorder, and associated behavioral issues. This approach to recovery and wellness means offering our clients a full range of services to support and understand recovery. We offer a high quality, structured, personalized array of services to each client, and their support system. In collaboration with each client, an individualized treatment is developed to create the greatest opportunity for success.

Equal Opportunity Employment
GWC is an equal opportunity employer. This means that employment decisions are based on merit and program needs, and not on race, ethnicity, citizenship status, sex, sexual orientation, gender, age, spiritual beliefs, physical or mental abilities, marital status, height, weight, veteran status, or membership in any other protected class per state and federal regulations.