What are the responsibilities and job description for the Events Customer Service Representative position at Grant Cardone Enterprises?
About The Company
Grant Cardone Enterprises (GCE) is the world leader in education, consulting, and management for small businesses around the world. Founded by renowned business expert, Grant Cardone, Grant Cardone Enterprise has helped small businesses grow and scale for over 30 years. Cardone's strategies are taught through online programs, workshops, one-on-one coaching, and large scale events.
Thanks to his 3 decade track record helping over 2 million businesses 10X their revenues, the Grant Cardone Enterprises empire now spans Business Education, Investment, Private Equity, Philanthropy, and Technology Development.
This is full-time Monday to Friday 9am to 6pm, with additional hours/times as needed in Aventura, FL.
Responsibilities
- Manage event customer service – answering Zendesk email questions from internal and external persons regarding their tickets and registration to upcoming events.
- Determine weekly meeting schedule and meeting recaps
- Perform event registration maintenance including responding to attendee’s questions, making registration changes, updating upgrade pricing, and providing updates to team members and clients
- Ordering and gathering all event supplies
- Proper bookkeeping for all events
- Provide post event debrief to Executives
- Actively use company systems to manage projects, i.e. Google Docs, Excel, Shopify, Chargify, Thinkific, Clickfunnels
- Participate in creative for all events (emails, social posts, videos, production, etc)
- Ensure event websites are up-to-date and have correct information (dates, pricing, etc)
Skills
- Capable of working well with internal and external teams/partners
- Ability to work under pressure with strict deadlines in a fast-paced, changing environment while maintaining a professional and positive attitude
- Ability to effectively solve problems, think creatively, make decisions, and take action, exercising independent judgment
- Strong project management, customer service and relationship building skills
- Strong written and verbal communication, able to deliver clear, concise information tailored to specific and varied audiences
Cardone Enterprises is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
