IT Operations Administrator (Entry-level)

About the Company:

Here at Grant Cardone Enterprises, it's our mission to reach all 8 billion people on earth to improve their businesses, careers, finances, and relationships. That’s a huge and worthy purpose, and we’re looking for amazing people inspired to take massive action to help us achieve it.

Our company was founded by private equity fund manager and creator of the 10X Movement, Grant Cardone. We’ve become one of the most trusted names in real estate, business growth, sales and marketing education, reaching over 5 million people worldwide.

We are seeking an enthusiastic and detail-oriented IT Operations Administrator to join our IT department. This is an entry-level role, ideal for someone with a degree or master's in Information Technology, who is looking to gain hands-on experience in IT operations. In this role, you will assist the team with supporting day-to-day IT activities, developing and maintaining Standard Operating Procedures (SOPs), helping with recruitment, ensuring project deadlines are met, and supporting the setup of live events. You will also be involved in managing and tracking the ticketing system, including ticket resolution and reporting.

Key Responsibilities:

• SOP Support: Assist management in creating, updating, and maintaining SOPs for IT operations and support processes.
• Hiring Support: Provide administrative support to the IT management team during the recruitment process, including scheduling interviews, reviewing resumes, and coordinating communication with candidates.
• Project Deadline Support: Help ensure that IT projects are on track by assisting with deadline management, providing reminders, and supporting task completion.
• Live Event Setup Support: Assist the IT team during live events by helping set up AV equipment, ensuring network connectivity, and providing troubleshooting assistance as needed during the event.
• Ticketing System Management: Support the management and tracking of support tickets using the organization's ticketing system. Ensure that tickets are logged, categorized, and escalated to the appropriate team members as necessary.
• Technical Troubleshooting and Support: Assist in basic troubleshooting of IT issues and escalate more complex problems to senior IT team members.
• Documentation and Reporting: Maintain records related to ticketing solutions, live event setups, and project progress. Generate reports to track performance metrics and ticket resolution.
• Collaboration: Work closely with other teams to ensure smooth operations and provide support to team members when needed to meet deadlines and resolve issues.

Qualifications:

• Education: A degree or master's in Information Technology, Computer Science, or a related field is required.
• Experience: No prior professional experience is required. This role is ideal for a recent IT graduate eager to learn and grow in the IT field.
• Technical Skills: A basic understanding of IT systems, computer hardware, and software. Familiarity with ticketing systems (e.g., Jira, Zendesk, Freshdesk) is a plus but not mandatory.
• Project Management Skills: Strong organizational skills, with the ability to manage and track multiple tasks and deadlines.
• Communication Skills: Clear verbal and written communication skills to effectively collaborate with team members, management, and end-users.
• Problem-Solving: Ability to troubleshoot and resolve basic technical and operational issues.
• Adaptability: A quick learner who is comfortable in a fast-paced, dynamic environment.

Desirable Attributes:

• Enthusiastic and self-motivated, with a keen interest in IT operations and support.
• Willingness to learn and adapt to new technologies and processes.
• Strong attention to detail and organizational skills.
• Customer-focused mindset and a collaborative team player.

This is a great opportunity for recent graduates to begin their IT career. With experience and training, you will have the potential to grow within the IT department into roles such as helpdesk support, project management, or systems administration.

This position is on-site in Aventura, FL, and operates during regular business hours from Monday to Friday, 9 am to 6 pm with additional hours/times as needed. Only Candidates residing in the Miami-Fort Lauderdale area will be considered.

Cardone Enterprises is an equal opportunity employer.

We are committed to a policy of nondiscrimination and equal opportunity in all aspects of employment. All hiring decisions will be made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, age, national origin, disability, gender identity, sexual orientation, or any other status protected by la