What are the responsibilities and job description for the Front Desk Agent position at Grant Street Inn?
About us
Grant Street Inn is a small business in Dunedin, FL. We are agile, customer-centric, creative and our goal is to Service professional to take great care of our guests.
Our work environment includes:
- Modern office setting
- Modern office setting
- Growth opportunities
- On-the-job training
- Safe work environment
- Flexible working hours
- Relaxed atmosphere
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process payments and maintain accurate records of guest transactions
- Assist with room reservations and ensure proper room allocation
- Maintain a clean and organized front desk area
```Qualifications```
- Previous experience in hospitality management or a similar role preferred
- Knowledge of night audit procedures is a plus
- Excellent guest service skills with the ability to anticipate guest needs
- Strong communication skills, both verbal and written
- Proficient in using front desk software and phone systems
- Familiarity with hotel management systems is an advantage
- Bilingual skills (English/Spanish) are desirable but not required
- Ability to handle difficult situations with patience and professionalism
- Strong problem-solving skills and attention to detail
This position offers an opportunity to work in a dynamic hotel environment, providing exceptional customer service to our guests. We offer competitive pay rates, employee discounts, and opportunities for career growth within our organization.
If you are passionate about delivering excellent guest experiences and have the necessary qualifications, we would love to hear from you. Please submit your application online through our website or in person at the front desk.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.50 per hour
Expected hours: 34 – 44 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $16 - $19