What are the responsibilities and job description for the Front Desk Agent position at LA Fitness?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming environment. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes smoothly and efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations in the hotel management system.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Assist with night audit duties as required, ensuring financial accuracy at the end of each day.
- Collaborate with other departments to ensure seamless guest services.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Strong phone etiquette to communicate effectively with guests over the phone.
- Excellent guest service skills with a focus on hospitality management.
- Ability to build rapport with guests through effective guest relations techniques.
- Bilingual abilities are a plus, enhancing communication with diverse clientele.
- Previous experience in hotel or resort settings is advantageous.
- Proficient in customer service practices, ensuring guest satisfaction at all times.
- Familiarity with front desk operations and night audit procedures is desirable.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: $13.00 - $16.00 per hour
Expected hours: 15 per week
Benefits:
- Employee discount
Schedule:
- Holidays
- Monday to Friday
- Morning shift
- No weekends
- On call
Ability to Commute:
- Clearwater, FL 33765 (Required)
Ability to Relocate:
- Clearwater, FL 33765: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $16
