What are the responsibilities and job description for the Account Manager position at Granzow, Inc.?
Serve high priority customer needs and help grow our business by selling products to new and existing customers.
Responsibilities
- Become a subject matter expert in Granzow’s products; skillfully guide customers to select the best product configuration for each application
- Overcome technical and business concerns of prospective customers; troubleshoot and resolve customer issues
- Ensure customer satisfaction by providing after sales support to ensure that Granzow is top of mind for each customer’s future fluid control needs
- Prospect new customers through outbound calls and emails, as well as inbound lead follow-up
- Generate new Business-to-Business (B2B) leads via internet, media, directories, and other resources
- Assist in documenting product technical information for internal use
- Accurately take and enter orders, maintain customer records and inventory records
- Assist with warehouse tasks and various other duties to support your teammates
- Additional projects as assigned by management
Qualifications
- Related industry experience preferred
- Aptitude to provide sales, account management, and technical support
- Self-motivated and able to work independently
- Effective communication and persuasive skills
- Must be articulate, organized, detail-oriented, tech savvy, and a fast learner
- Ability to manage and maintain positive relationships with various customers and stakeholders simultaneously
- Resiliency and ability to handle rejections constructively
- Team player who is friendly and positive
- Work on site with our team
Our Benefits Package
In return for your talents, we offer a generous wage and benefits package including:
- Excellent medical and dental insurance package
- Flexible Spending Account (FSA)
- 401(k) plan with significant company match
- Profit-sharing potential
- Paid time off and holidays
Other perks of joining our team include:
- Growth potential within the company
- The work-life balance of a predictable and consistent work schedule
- Casual dress code
About the Company
Granzow specializes in high performance fluid control products including valves, pumps, and level controls for a host of different applications. Our products are built to the highest standards to exceed the expectations of our customers. Granzow operates multiple assembly and distribution facilities which are strategically located near our headquarters in Charlotte, NC.