What are the responsibilities and job description for the IT Support Specialist position at Gratz Pilates?
Gratz Pilates, IT Support Specialist
The Company:
Gratz is the original manufacturer of Pilates apparatus and the industry's established source for authentic equipment. Our company was started in New York City in 1928 as a custom fabrication shop producing industrial design prototypes, architectural metal, furniture and sculpture for many of the world's greatest designers. This legacy of high-end fabrication is the foundation for Gratz collaboration with Romana Kryzanowska, the key disciple of Joseph Pilates, in the late 1960's. This collaboration with Romana resulted in the preservation of the dimensions and proportions critical to the correct functions of the Pilates apparatus. Thanks to this relationship Gratz maintained a fidelity to Joseph Pilates original vision by fabricating apparatus with unerring craftsmanship and exacting specifications which continues today.
Gratz Pilates apparatus is used in studios all over the world and teachers and students know the Gratz difference and consider our apparatus an indispensable part of their practice.
Today, Gratz is a small manufacturer based in Philadelphia. Our brand is recognized by Pilates practitioners globally. We have a big vision for quality lead growth.
The Job:
We are looking for an IT technologist to support the Gratz management team on all things IT. This would include everything from trouble shooting the company's internal wired and wireless network, setting up new PCs and Macs, ensuring all key company applications are working properly, that licenses are kept current and paid.
The right candidate will also work to support our website, our Shopify platform, and key ERP applications we are in the process of setting up at Gratz.
We envision this role to be a key part of the team as we build Gratz globally.
Ideal background:
Education – ideally BS degree, computer science. Does not have to have this specific degree, but ideally the candidate will have some direct training in IT.
Work experience – Ideally 3 to 5 years-experience supporting a team with IT, systems, application support.
Experience with Macs, PCs, iPhones, Android devices, Wifi networks, wired networks. Experience in support for the MSFT Office suite of products and Google desktop applications. Experience debugging and resolving issues with email applications, etc. And experience or ability to learn and support QuickBooks, Fishbowl ERP, HubSpot CRM, Shopify.
We want someone with a positive, can-do attitude.
Role and responsibilities:
- Set up and maintain PCs and Macs for the Gratz management team.
- Acquire Macs and PCs
- Set up and register these computers.
- Maintain these computers for anti-virus and other safety and security systems.
- Set up systems for remote monitoring, security, and support.
- Support Gratz internal networks
- Ensure Wifi and wired network works properly and efficiently.
- Trouble shoot system problems
- Support Gratz key applications and ERP systems
- Must have skill set – desktop applications from MSFT and Google.
- Know or learn Shopify and ERP systems
