Sr. IT Operations Manager

Job Title : IT Operations Manager

Learn more about the general tasks related to this opportunity below, as well as required skills.

Job Type : Direct Hire

Location : Kansas City (Onsite Hybrid Required)

We are currently seeking a highly skilled and experienced Senior Manager of IT Operations to lead our IT operations team. The ideal candidate will ensure that our IT infrastructure is reliable, secure, efficient, and aligned with our business objectives.

Role Overview :

As the Senior Manager of IT Operations, you will oversee the day-to-day operations of our IT department, ensuring the availability, performance, and security of IT services and infrastructure. You will play a key role in strategic planning, team leadership, and the continuous improvement of our IT operations.

Key Responsibilities :

• Lead and manage the IT operations team across a diverse environment that includes Windows, Linux, and Mac systems to ensure cohesive support and infrastructure management.
• Foster a culture of excellence, collaboration, and continuous improvement.
• Develop and implement strategies for IT infrastructure management, including server, network, and data center operations.
• Ensure high availability and reliability of IT services, including proactive monitoring and maintenance.
• Lead the development and execution of a comprehensive cloud strategy, aligning with the organization’s IT infrastructure and security goals.
• Coordinate with the Help Desk group to manage comprehensive support services, including escalated Tier 3 technical issues.
• Collaborate closely with the Director of Information Security to implement robust security measures.
• Collaborate with other departments to align IT operations with business goals and support company-wide initiatives.
• Manage vendor relationships and negotiate contracts to ensure cost-effective and high-quality IT services.
• Lead IT disaster recovery planning and execution, minimizing downtime and ensuring business continuity.
• Drive the adoption of best practices in IT operations, including ITIL, Lean IT, and Agile methodologies.
• Develop and manage the IT operations budget, optimizing expenditures and ensuring ROI on IT investments.

Required Qualifications :

Desirable Certifications :

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