Sr. IT Operations Manager (5581)

As Sr. IT Operations Manager, you’ll manage and oversee daily IT production operations in a fast-paced environment within DoD logistics. The ideal candidate will bring extensive experience working in a Network Operations Center (NOC) or IT Operations Center, ensuring the stability, performance, and availability of IT systems and services. This role involves leading operational processes, monitoring critical infrastructure, troubleshooting issues, and collaborating with cross-functional teams to maintain seamless IT operations.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Oversee daily IT production operations, ensuring high availability and performance of critical systems and services.


• Manage and monitor IT infrastructure, networks, and applications within a Network Operations Center (NOC) or IT Operations Center.


• Respond to incidents, identify root causes, and implement solutions to minimize downtime and impact on business operations.


• Lead and mentor a team of IT operations staff, providing guidance and support to enhance team performance.


• Develop and maintain standard operating procedures (SOPs) and incident management processes to improve operational efficiency.


• Collaborate with other IT teams, including engineering and security, to resolve technical issues and implement changes.


• Monitor system alerts, logs, and metrics to proactively identify and address potential issues.


• Prepare and present operational performance reports and metrics to leadership.


• Manage change management and maintenance schedules to minimize disruption to IT services.


• Ensure compliance with organizational policies, procedures, and industry best practices.

What you’ll need to succeed:

• Active DoD Secret security clearance


• Bachelor’s Degree in Information Systems or Business Operations, or equivalent experience.


• You currently hold the ITIL4 Practice Manager: Plan, Implement, and Control Certification.


• 5 years managing daily IT production operations ensuring system achieves established performance objectives.


• 7 years’ experience working in a network operations or IT operations center.


• 5 years’ experience implementing IT operations concepts, practices, and procedures.


• Strong understanding of IT infrastructure, including servers, networks, virtualization, and cloud environments.


• Excellent communication and collaboration skills.


• Strong analytical and problem-solving skills.


• Ability to work independently and take ownership of projects.


• Ability to easily communicate recommendations and issues to high-level General Officers/executives to influence decisions that support the organization's overall strategic plan


• Proven experience managing and troubleshooting IT systems, networks, and applications.

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement? 

Studies have shown that women, people of color and the LGBTQ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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"EEO IS THE LAW MetroStar Systems, LLC (MetroStar) invites any employee and/or applicant to review the Company’s Affirmative Action Plan. This plan is available for inspection upon request by emailing msshr@metrostar.com."