Business Systems Analyst II - Operations

Overview

We are seeking a skilled Business Systems Analyst II to support our construction operations teams.  This role is located onsite in Lexington, KY

Why Gray?

Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers: Food & Beverage, Manufacturing, Data Centers, Distribution, and Advanced Technology.

Founded in 1960, Gray’s robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world’s most sophisticated organizations. Still, these areas don’t define Gray—our people do. Passion, commitment, and a great team spirit all speak to the team members at Gray.

What we expect… (Essential Functions)

This individual serves as an ambassador by helping internal customers manage the system(s) and assists with the current processes and data analysis. The individual will work with other business systems analysts and the supported team to improve system(s) use and business operations. This team member works closely with the team to interpret the data and develop solutions and processes that provide value for the business.

• Evaluates, supports and optimizes the business processes and systems that support Gray’s Enterprise Project Management solution (Procore) and other operations systems, which may include installation, customization, development, maintenance, security and upgrade to applications, systems and modules. Must have a detailed understanding of Procore modules and other operations systems.
• Collaborates with leadership and the supported team to identify system improvements and enhancements, and requirements; recommend and implement solutions.
• Gathers and defines business requirements and process improvements.
• Manages projects for the system(s) implementations and upgrades.
• Assists with building dashboards in Business Intelligence environment regarding various operations metrics.
• Compiles data reports, summaries and logs for the supported team.
• Provides technical support, troubleshooting, and guidance to system users. 
• Fosters a working relationship with vendor(s) and works with vendor system support to resolve questions and issues.
• Maintains permissions, access, personalization, and similar system operations and settings for system users.
• Trains new and existing users of the systems; create/maintain users manuals to support training efforts.
• Ensures system compliance with data security and privacy requirements to protect team member data.
• Researches and participates in the software community to resolve issues where answers are unknown and implement solutions.
• Maintains knowledge of trends and developments in software providers, vendors, and technology.
• Performs other duties as required.

Who we want… (Requirements)

• BS/BA in Computer Science, Business, Project Management, Finance, Accounting, Marketing, Sales, or related field; or equivalent combination of education and experience
• Minimum 3 years business systems analyst experience
• Technical project management and team coordination experience
• Technically savvy with an understanding of database concepts, functional software setups, cybersecurity, and business processes
• Must be well organized, efficient, results and detail-oriented, and able to work independently as well as a member of a team
• Strong people skills; ability to interact and collaborate with all levels across the organization.
• Strong written and verbal communication skills
• Excellent in writing effective documentation including but not limited to requirements, process flow maps, and use cases
• Ability to manage and prioritize multiple initiatives simultaneously
• Effective change management skills, analytical skills & process orientation
• Must have ability to educate their coworkers, have patience and the capability to support end-users
• Previous experience training end-users in the use of applications and processes is preferred
• Agile/Scrum experience preferred

The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development. If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you.

The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the team member is frequently required to stand, walk, sit, use hands, reach with hands or arms and talk or hear.  They may occasionally be required to climb or balance, stoop, kneel, or crouch.  Must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision.

Generally, normal office environment where noise level is moderate, and temperature/humidity is controlled. Overtime may be required.

Supervisory Responsibilities

This position has no supervisory responsibilities.

EEO Disclaimer

Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

#LI- DG1