GrayMar Environmental Services, LLC. provides safe, responsive, technically superior, cost-effective solutions to assist and meet our clients' diversified needs.

Our Skilled Teammates Have Made Us an Industry Leader…

At GrayMar, we elevate service standards within this crucial industry. Our dedication to fostering a thriving workforce is unwavering. We prioritize the well-being, safety, and professional advancement of our employees.

Our Team Culture Differentiates Us…

GrayMar focuses on employee experience and customer satisfaction. We are a growing organization whose owners treat us like family and see us as individuals, not numbers or functions. The most significant benefit we offer is being part of a caring family, a winning team with a learning mindset. We provide additional benefits: 401k with a company match, Health, Vision, and Dental insurance; company-paid and voluntary life insurance for the employee, spouse, and children; accidental and critical care insurance; Health savings (HSA) and Flexible Saving Accounts (FSA).

Drawing from our teammates’ different opinions, backgrounds, beliefs, and life experiences inspires our safe work practice, innovation, and growth. By respecting others, each team member at GrayMar is committed to building and sustaining an equitable and inclusive work environment where cultural diversity is celebrated and valued.

Position Overview/Description:

The Sales Support Administrator will perform a variety of administrative and support functions that will help ensure smooth communication and operations between the sales team, clients, and other departments. The position includes tasks related to account management, data entry, client support, and ensuring timely execution of services.

Duties/Responsibilities:

• Build and maintain a strong working relationship with assigned Account Managers (AMs) and their accounts.
• Communicate effectively with Account Managers, Operations, and Clients regarding order status, service requirements, and any issues related to ongoing accounts.
• Follow up with clients to ensure timely resolution of issues, fulfill deliverables, and address service concerns.
• Provide high-quality communication and customer service to existing clients.
• Serve as the primary service contact for accounts with the support of the assigned Account Manager.
• Input and manage new client/company data into the system.
• Verify client information using the Department of Toxic Substances Control (DTSC) website or other applicable state/federal websites.
• Notify the Accounting Department of any changes to client details.
• Enter new and updated client price sheets as needed.
• Assist the Billing Department with entering pricing data.
• Support Account Managers in resolving pricing discrepancies.
• Submit new waste profile requests to the Profiling Group following established procedures.
• Copy and manage templated universal and medical waste profiles.
• Work with the Profiling Group or TSDF (Treatment, Storage, and Disposal Facility) to recertify expired profiles.
• Receive inventory and prepare sales orders as provided by sales representatives and/or clients.
• Handle incoming calls and emails, providing estimated pricing for small waste pickups.
• Ensure orders are processed on time and accurately, coordinating with various internal teams as needed.
• Communicate order status updates to Account Managers when required.
• File all necessary client documents in the Client Repository.
• Request final manifests from TSDF for clients upon request.
• Assist in preparing and organizing annual reports for the sales team and management.
• Generate and send required letters to the DTSC.
• Perform Internet research to support sales efforts and assist with desktop publishing for various sales and marketing materials.
• Schedule service appointments for clients, ensuring that services are provided according to their needs and timelines.
• Ensure that the Drivers' Schedule reflects accurate and up-to-date job assignments.
• Handle client or job updates based on communication received from the Operations team.
• Assist the site Operations Team and Executive Administrator as needed.
• Other duties as needed.

Required Skills/Abilities:

• Basic administrative skills and understanding.
• Ability to follow detailed instructions.
• Willingness to take initiative after receiving training.
• Excellent People Skills: Ability to work efficiently within a team and interact professionally with clients.
• Independent Decision-Making: Capable of completing tasks and making decisions independently while maintaining attention to detail.
• Administrative Expertise: Strong organizational skills with a focus on accurate data entry and timely order processing.
• Multitasking: Ability to handle multiple tasks at once, ensuring deadlines are met and priorities are managed effectively.
• Communication Skills: Strong verbal and written communication skills, with the ability to communicate clearly and professionally with both internal teams and clients.

Education and Experience:

• High school diploma, GED, or equivalent required.
• One year of experience in a Sales Support, Administrative, or similar role.

Benefits:

• Comprehensive health benefits coverage after 60 days of full-time employment
• 401K with company match
• Company paid STD, LTD, and life insurance
• Paid time off and company paid holidays
• Career path programs and company paid training
• Family culture with positive and safe work environments

Disclaimer: This job description may not include all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of GrayMar Environmental Services, LLC.

GrayMar Environmental Services LLC is an Equal Opportunity Employer. Employment opportunities at GrayMar are based on one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, victims of a QAOV and those with a family member who is a victim of a QAOV, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.