Clerical Assistant/Receptionist

This position provides general reception and clerical support for the Treasurer's Office.
 
Employees in this position may be required to perform portions or all of the duties normally falling under positions within this classification depending on current workload and staffing requirements.  Other duties assigned as required.
 

1. Acts as department receptionist/switchboard; answers, screens, and directs incoming calls; responds to public inquiries/requests for information from website inquiries.
2. Receives, sorts and distributes mail and messages; processes outgoing mail, performs routine set up, adjustment, trouble-shooting, operation and maintenance of mail handling equipment.
3. Sorts, files, and tabulates various documents and records pertaining to property taxes and real estate excise; prepares new files or categories within established filing systems both digital and hard copy; enters and retrieves data using electronic files.
4. Creates reports, business correspondence, forms, labels, and other documents from rough draft or corrected copy.
5. Operates and maintains records for office equipment including computer, multi-line phone system, fax, copiers, document scanner, printers, microfilm, postage machine, mailing equipment, etc.
6. Maintains, updates, and distributes office information online through Treasurer's link of County Website, etc.
7. Maintains neat and professional workspace.
8. Enters data for various projects utilizing word processing, spreadsheets and databases.
9. Responds to counter to accept tax payments, cash handling, account review
10. Regularly update name and address files for taxpayer records to ensure accuracy of tax correspondence.
11. Utilize research software/program in determining accurate mailing address for taxpayer of record.Send updated tax statements to new taxpayer.
12. Other duties as assigned to meet business needs.

Knowledge, Skills, and Abilities:

1. Knowledge of general office practices and procedures, use of office equipment to include 10-key adding machine, personal computer, scanner, fax machine, archiving programs, etc.
2. Skilled in the use of standard office equipment: i.e. computers, printers, calculators, etc.
3. Knowledge of English grammar and composition, business formats, spelling, filing and record keeping; Skilled in the proper use of spelling, punctuation, and rules of grammar.
4. Ability to organize work, prioritizes tasks, and manages time to meet established deadlines for filings.
5. Knowledge of proper phone etiquette, experience and ability to apply customer service techniques, and work with a diverse internal and external workforce.
6. Ability to read and interpret Washington Administrative Code and R.C.W.'s
7. Skilled in the use of word processing, spreadsheet, and database software.
8. Ability to work through multiple inquiries simultaneously.
9. Skilled in evaluating documents for accuracy and have an attention to detail.
10. Ability to establish and maintain effective working relations with coworkers, supervisors and the general public.

Education and Experience:

1. High school diploma or GED.
2. Three years of general office experience.College credit may be substituted for experience year for year, up to two years.
3. A valid Washington State driver's license and acceptable driving record.
4. Ability to obtain and maintain Defensive Driving Certificate.
5. Excise and property tax experience desirable.

WORKING CONDITIONS:
Work is primarily performed in an office environment, with varying degrees of noise and temperament of people. Work may also include frequent interruptions and limited supervision.  Physical requirements include sitting, standing, walking, reaching, pushing, pulling, a sense of touch, finger dexterity, ability to grip with hands and fingers, ability to hear voice conversation, ability to speak and the ability to read existing records in their original and stored formats. Occasionally, may be required to lift up to 20 lb.

Salary : $46,488 - $54,360