What are the responsibilities and job description for the Customer Service Specialist position at Grease Monkey - Oil Changes and More?
Company Overview
Monkey Shine Car Wash is dedicated to providing exceptional automotive cleaning and detailing services. Our mission is to deliver a superior customer experience through quality service and attention to detail, ensuring that every vehicle leaves our facility looking its best.
Summary
As a Customer Service Representative at Monkey Shine Car Wash, you will be the first point of contact for our valued customers. Located in a dynamic environment, this role is essential in ensuring customer satisfaction and fostering positive relationships while promoting our car wash services.
Responsibilities
- Answer customer inquiries via phone and in-person with professionalism and courtesy.
- Provide detailed information about car wash services, oil changes, pricing, and promotions.
- Handle customer complaints and resolve issues promptly to ensure satisfaction.
- Stock and clean lobby and waiting areas.
- Process payments and manage cash handling procedures efficiently.
- Collaborate with team members to enhance the overall customer experience.
- Promote additional services to customers based on their needs.
Qualifications
- Proven experience in customer service or client support roles.
- Strong communication skills, both verbal and written, with excellent phone etiquette.
- Ability to handle difficult situations with professionalism and patience.
- Familiarity with call center operations is a plus but not required.
- Basic data entry skills for maintaining records accurately.
- Experience with cash handling procedures is beneficial.
- Ability to work effectively in a fast-paced environment while multitasking.
If you thrive in a customer-focused environment and are eager to make a difference at Monkey Shine Car Wash, we invite you to apply today and join our enthusiastic team!
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Farmington, NM 87401 (Required)
Ability to Relocate:
- Farmington, NM 87401: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $16