What are the responsibilities and job description for the Customer Service Specialist position at Rollin' Paws Mobile Vet?
Company Description
Rollin' Paws Mobile Vet is a privately owned General Practice located in beautiful Santa Fe, NM, servicing all of Santa Fe and some surrounding areas. The practice operates as a mixed mobile and brick-and-mortar practice, providing comprehensive veterinary care to pets.
Role Description
This is a full-time on-site role for a Customer Service Specialist at Rollin' Paws Mobile Vet in Santa Fe, NM. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering top-notch customer service on a daily basis.
Qualifications
- Customer Support, Customer Satisfaction, Phone Etiquette, and Customer Service skills
- Appointment Scheduling
- Experience in enhancing Customer Experience
- Strong interpersonal and communication skills
- Ability to handle stressful situations with professionalism
- Detail-oriented and organized
- Previous experience in a veterinary setting is a plus
- High school diploma or equivalent