What are the responsibilities and job description for the CSA - Customer Service Associate position at Grease Monkey?
- Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with a great work ethic to help the customer and inform them of what we are working on in their vehicle in a fast-paced environment.
- MUST be reliable, and MUST love taking care of customers.
- Service writer is a plus but not necessary. Wage is based on previous experience.
Position Overview
Responsibilities:
- Customer Relations
Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
- Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
- Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
- Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
- Remind departing customers to submit feedback about their visit.
- Thank all departing customers and remind them to return.
- Resolve customer complaints and damage claims.
Qualifications
- Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
- Basic literacy (ready, writing, math skills); Verbal communication skills
- Ability to learn and implement multiple software platforms.
- Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
- Previous experience managing a retail automotive center or equivalent related business required
Working Conditions
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Service writing: 1 year (Preferred)
- Automotive sales: 1 year (Preferred)
Language:
- Spanish (Preferred)
- English (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $14 - $16
